Agent, Airport Operations - Guatemala GUA (Guatemala City, GU, GT)

 

Location: La Aurora Intl Apt (GUA-TRML) 
Requisition ID: 32018 

AGENT, AIRPORT OPERATIONS PART TIME

 

Overview

Join us for a career with endless possibilities.

Looking for a job where a passion for innovation, a culture of teamwork, and opportunities for growth are valued and rewarded? You’ve come to the right place.

 

You don’t have to be an airline enthusiast to join American Airlines. It takes more than cool planes to keep us ahead of the curve, and thanks to our team of behind the scenes professionals, we do just that. As the largest airline in the world, American Airlines is in the business of serving the global travel needs of our customers. At the core of the Company is our commitment to each customer and each team member. We are dedicated to developing and delivering what our customers value and are willing to pay for. Customer-centric planning, innovative marketing, and an exceptional customer experience are supported by a cadre of talented people.

 

What does it take to join us? We’re glad you asked! We expect exceptional skills in your discipline and a dedication to being the best as we relentlessly pursue our goal of being not just the largest airline in the world, but also the best airline in the world.

 

Fortunately, we’re building on almost a century of innovation and firsts in our industry – and we plan to continue that tradition of excellence.

 

Job Description

The Customer Service Agent interacts with customers in a courteous, efficient, friendly and professional manner.

Promotes and sells air travel to the traveling public or freight forwarders. Provides assistance with passenger check-in and cargo acceptance. Interprets government rules and requirements for domestic and international travel or cargo shipments. Meets and dispatches aircraft within established times. Provides assistance to distressed passengers and customers. Protects company property and revenue. Provides for safe travel. Uses organizational skills to perform multiple tasks within a limited time period. Is self-motivated and requires minimal supervision. Responds and assists during security and emergency situations. Follows internal/external policies and procedures. Depending on airport location this position may work in various weather conditions.  Due to flight operations Customer Service Agents work shifts that include irregular and/or extended hours, weekends and holidays.

Required Qualifications

• Absolute knowledge of English language.
• Flexible schedule which may include weekends and/or evening shifts. 
• Good judgement and decision making.
• Candidates must meet public contact profile

 

Preferred Qualifications

• Working knowledge of Sabre or any other Passenger Service System
• Previous face to face Customer Service experience
• Working in a fast pace environment

 

ALL APPLICANTS MUST HAVE THE VALID RIGHT TO LIVE AND WORK IN GUATEMALA CURRENTLY TO APPLY FOR POSITION.

 

U.S. CITIZENSHIP / PASSPORT DOES NOT GRANT YOU THE RIGHT TO LIVE AND WORK IN GUATEMALA.

 

Job Level: 42
 

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