Al Futtaim Jobs - Ass. Tenant Relations Manager - Real Estate - Cairo Festival City (Cairo, EG)

Job Requisition ID: 40019

No two days are the same at Al-Futtaim, no matter what role you have. Our work is driven by the desire to make a difference and to have a meaningful impact with the goal of enriching everyday lives. Take our engaging and supportive work environment and couple it with a company culture that recognises and rewards quality performance, and what do you get? The chance to push the limits every single day.

 

As a humble family business that started on the banks of the Dubai Creek in the 1930s, Al-Futtaim has expanded to a presence in 31 countries, a portfolio of over 200 companies, and 42,000 employees. You’ll find us in industries ranging from automotive and retail, to finance and real estate, and connecting people with international names like Lexus, Ikea, Robinsons, and Adidas. Our team is proudly multicultural and multinational because that kind of diverse representation gives us the global mindset to grow and impact the people, markets, and trends around us.

 

Come join us to live well, work better, and be the best.

About the Position

Role Purpose

To support the tenants in fulfilling their sales targets. To act as a support function and advisor to assist the tenants in reaching operational excellence and excelling in customer service. To be the point of contact for the tenants and assist in making their operations more efficient.

 

Key Accountabilities

Subject	Focus	Role/Process
Sales Reporting	Retail Analyst	Follow up on and contact any Tenants who have not yet submitted their monthly sales.
Footfall Extraction, Reporting and Event Feedback	Retail Analyst	Extract weekly footfall from the system and collate into weekly highlights to be sent to Senior Management. Perform analysis on trend, entrances, and power hours.   Generate and produce reports following any Public Holiday and Marketing event/activation. Use sales and extracted footfall data to give an indication of an ROI for any Marketing Activity. Also, produce a report with Tenant Feedback on Marketing events/activations.
Struggling Tenants	Tenant Support	Analyze the Turnover and sales reports as well use Tenant Feedback to identify struggling tenants/lower than average sales. Meeting to be conducted with the tenant to discuss windows/VM ideas, staffing, potential in store activities, stock issues.
Marketing Support and Tenant Participation	Marketing	Send a secondary email following Marketing initial email /contact tenants to encourage participation. Particular attention to be paid to struggling tenants as Marketing activations are beneficial to them.
Window Approvals	Marketing	Email sent by Tenants. Tenant Relations to respond within 48 hours via email. Approval to be based on meeting our design criteria: *No Flashing/neon lights *No mentioning of any other branches *Not more than 30% of the window to be covered
Newsletter and Tenant Awards	Tenant Support	Compose a Monthly Tenant Newsletter comprising of Mall updates, Marketing activities and New Tenants.
Tenant Manual	Policy & Procedure	Produce an informative and easy to read manual detailing any information to assist the Tenants with respect to the relevant department.  To be sent to the Tenant Relations department on completion for compilation.
Communication	Tenant Support	Maintain all the communication through official channel to keep Tenant, different departments and Management on the same page with Mall Event, policy & Procedure and any information need to be circulated within the work environment.
System	Data Upload	Work efficiently on SAP, I-Sop and Yardi

 

We’re here to provide excellent service but a little help from you can ensure a five-star candidate experience from start to finish.

 

Before you click “apply”: Please read the job description carefully to ensure you can confidently demonstrate why this opportunity is right for you and take the time to put together a well-crafted and personalised CV to further boost your visibility. Our global Talent Acquisition team members are all assigned to specific businesses to ensure that we make the best matches between talent and opportunities. We not only consider the requisite compatibility of skills and behaviours, but also how candidates align with our Values of Respect, Integrity, Collaboration, and Excellence.

 

As part of our candidate experience promise, we also want to make ourselves available to you throughout the application process. We make every effort to review and respond to every application.

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