Digital Content Editor (Ft Worth, TX, US)

Location: DFW Headquarters Building 8 (DFW-SV08) 
Additional Locations: None
Requisition ID: 33134 

Intro

Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you’ll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you’ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board!

Why you'll love this job

Millions of customers visit aa.com every day. They come in search of flights, to celebrate with loved ones, explore a new destination, or deliver the perfect business pitch…and so much more. Before they pack their bags and go to the airport, take a seat and the wheels go up – they see us: the Global Digital Content team. We are the start of the relationship, the experience and the memories; and we’re looking for someone who believes in the magic of those moments.

We’re a multidisciplinary UX team who drives the user experience for our customer and employee facing applications. In this position, you’ll work within a cross-functional team where you’ll influence product and design decisions with ownership of projects from inception through development.

What you'll do

This job is a member of the User Experience (UX) and Digital Customer Experience team within the Marketing & Loyalty group. ​The Digital Content Editor is one of the key players on our team; managing daily requests for content edits, marketing placements and translations delivered through all digital channels, print, consumer and B2B marketing.

 

Additional duties and responsibilities:

• Master our digital brand standards and apply it to all content on aa.com
• Edit pages in a Content Management System (CMS) using pre-defined templates
• Support content on our global sites using automated translation tools
• Collaborate with internal partners to meet the needs of the business
• Create and maintain marketing placements on the homepage and throughout the site

What you'll do (continued)

• Continuously monitor aa.com for outdated content and broken links
• Write and edit digital content that meets project goals and end user needs for complex efforts
• Champion American’s lexicon, voice and brand standards across all digital channels
• Deploy content from various content management systems
• Perform content localization and translation using automated translation tools
• Review translation work for accuracy, completeness and that it meets brand tone and voice and is appropriate for all global markets
• Participate in an on-call rotation, including weekends and late nights, for publishing alerts resulting from weather delays/cancellations or other operational issues
• Other duties which are consistent with the position

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

• Bachelor’s degree in Journalism, Communications or English, or equivalent experience / training
• 2 – 3 years of working within a CMS and editing / writing concise, web / mobile friendly copy for a major global brand and high traffic / transactional website
• Knowledge and understanding of web principles like  SEO, Accessibility, Analytics and HTML (basics)

 

Preferred Qualifications- Education & Prior Job Experience

• Bachelor’s degree in Localization, Language, International Studies, or equivalent experience / training
• 5+ years of working within a CMS and editing / writing / translating concise, web / mobile friendly copy
• Travel industry experience or general knowledge of the airline industry

All you'll need for success (continued)

Skills, Licenses & Certifications

• Ability to manage multiple streams of work simultaneously
• Flexibility – adapt to change quickly and without hesitation
• Experience mentoring and coaching a geographically dispersed team of editors and translate
• Working knowledge of industry standard localization tools preferred
• Experience mentoring and coaching a geographically dispersed team of editors and translators preferred
• Working knowledge of content strategy preferred
• Project management experience within a marketing or digital environment preferred

What you'll get

Feel free to take advantage of all that American Airlines has to offer: 

• Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
• Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more. 
• Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
• 401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
• Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel Free to be yourself at American

From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.

Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life’s journey? Feel free to be yourself at American.

Additional Locations: None
Requisition ID: 33134 

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