Jobs in UAE - Senior System Administrator at Mashreq Bank

Senior System Administrator at Mashreq Bank – UAE

Job Description:

Daily Monitoring of applications, Services and System alerts under the unit.Timely escalation of issues and problems that are identified.
Ensure compliance of all desktop systems and applications as per baselines.
Deployment of approved changes, patches and bug fixes.
Strict adherence to change management process
Work independently and as part of project team, on needs basis
Manage and ensure smooth running of released systems by monitoring and performing housekeeping activities and necessary fixes for errors.
Incident management – Prompt reporting of production issues with impact analysis and taking necessary action for rectification
System, Administration and performance tuning based on requirements.
Writing technical specifications.
Follow and implement Information Security policies and guidelines
Ensure user satisfaction by applying good customer principles through providing constant resolution status feedback to users on all open tickets.
Ensure user is completely satisfied before closing the tickets.
Root cause analysis to prevent recurrence of problems.
Service ticket management for L2 ( Citrix & Windows ) & L3 ( VMware, Azure & O365 )

Job Requirements:

Education:

Computer Science Degree or equivalent experience.
Relevant Experience:
Minimum 8 years of technical administration, Monitoring and support on Windows Servers 2012/2016, VMWare, Azure, Citrix Xenapp 6.5 and 7.x

Technical Knowledge/ Skills/ Training required:

To Apply:
https://mashreqbank.taleo.net/careersection/ex/jobdetail.ftl?job=190000O1&tz=GMT%2B02%3A00&tzname=Africa%2FCairo

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