Manager, Airport Services - Canada YUL (Montreal, QC, CA)

Location: Pierre Elliot Trudeau Intl Apt (YUL-TRMU) 
Requisition ID: 32894 

Intro

Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you’ll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you’ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board!

Why you'll love this job

 

• The role is a part of the Montreal leadership team.  You’ll bring your proven ability to lead, engage, and coach our front line team members.

 

What you'll do

Lead our customer service teams to deliver a high performing operation

• Provide quality service  and achieve superior customer satisfaction
• Meet profitability and cost control goals
• Ensure compliance
• Provide Team Members with fair and equitable treatment
• Run an effective operation

All you'll need for success

 

Minimum Qualifications- Education & Prior Job Experience

• High school diploma
• Must possess the legal right to work in Canada
• Must be able to lead and motivate employees in working as a team
• Must be decisive and be able to work under demanding operational conditions in a stressful environment
• Must have excellent oral and written communication skills, leadership, initiative and judgment
• Must demonstrate strong administrative and analytical abilities
• Will require rotation of shifts, days off and holidays
• Must fulfill Transport Canada criminal backgrounds checks to qualify for unescorted access privileges to Airport
• Must be able to secure appropriate airport authority area restricted pass.
• Must be able to become certified Ground Security Coordinator (GSC), if applicable

 

Preferred Qualifications- Education & Prior Job Experience

• Previous experience leading teams
• Previous experience leading customer service operations

 

Skills, Licenses & Certifications

• Ability to bring out the best performance in the workforce through proactive employee engagement and support for an inclusive working environment
• Ability to actively listen - giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate
• Critical thinking ability - using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems
• Ability to monitor and assess performance of self, team members and the operation to make improvements or take corrective action
• Strong decision making skills
• Ability to work independently as well as collaboratively
• Ability to work under demanding operational conditions
• Ability to prioritize and execute with a sense of urgency and preciseness
• Ability to use sound business judgment to resolve issues with internal and external customers
• Ability to coordinate station activities and collaborate with multi-functional departments and agencies to ensure essential needs are met for a safe, efficient, on-time operation
• Knowledge of Microsoft Office to include experience

Language/Communication Skills/Physical Abilities

• Ability to effectively communicate both verbally and written with all levels within the organization
• Abilty to communicate fluently in French and English
• Physical ability necessary to safely and successfully perform the essential functions of the position, with or without any legally required reasonable accommodations that do not pose an undue hardship. Note: If the Company has reason to question an employee’s physical ability to safely and/or successfully perform the position’s essential job functions, the HR team generally will engage in an interactive process to determine whether a reasonable accommodation is appropriate.  HR (working with the operation) ordinarily first speaks with the team member directly and they mutually identify the physical demands of the job that are or may be impacted by the employee’s obvious or known condition.  Then, if necessary, HR would request medical documentation from the team member’s treating physician or others to confirm the employee’s ability to perform those essential job functions safely and successfully.

 

What you'll get

Feel free to take advantage of all that American Airlines has to offer: 

• Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
• Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well.
• Additional Benefits: Other great benefits include our Employee Assistance Program.

Feel Free to be yourself at American

From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.

Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life’s journey? Feel free to be yourself at American.

Requisition ID: 32894 

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