Al Futtaim Jobs - General Manager - Digital Retail | Corporate Retail | Dubai (0, AE)

About Al-Futtaim

 

No two days are the same at Al-Futtaim, no matter what role you have. Our work is driven by the desire to make a difference and to have a meaningful impact with the goal of enriching everyday lives. Take our engaging and supportive work environment and couple it with a company culture that recognises and rewards quality performance, and what do you get? The chance to push the limits every single day.

 

As a humble family business that started on the banks of the Dubai Creek in the 1930s, Al-Futtaim has expanded to a presence in 31 countries, a portfolio of over 200 companies, and 42,000 employees. You’ll find us in industries ranging from automotive and retail, to finance and real estate, and connecting people with international names like Lexus, Ikea, Robinsons, and Adidas. Our team is proudly multicultural and multinational because that kind of diverse representation gives us the global mindset to grow and impact the people, markets, and trends around us.

 

Come join us to live well, work better, and be the best.

 

About the Role

 

This role will be accountable for driving digital transformation to enable superior customer engagement across all channels for all Al Futtaim Retail businesses.

• Having a deep understanding of the needs of the consumer across all brands
• Leading the development of the digital business strategy and road map aligned to the strategic business plan
• Ensuring that the business is developing digital assets and capabilities for the midterm and long term
• Identifying opportunities and making recommendations on critical business capabilities required for enhancing omnichannel customer experience
• Being a single point of contact and executive oversight for all digital initiatives and transformation projects
• Collaborating with business leaders to help determine priorities
• Serving as a trusted partner and influencing the creation of innovative products/services
• Overseeing the end-to-end process, ongoing engagement and ultimate delivery of technology solutions
• Partnering and guiding cross-functional teams to ensure successful delivery of solutions from concept through launch
• Acting as an escalation point and advocate for the customer at all times
• Establishing and maintaining effective communication channels across all key stakeholders
• Maintaining strong relationships with appropriate technology partners (internal and external)
• Leading a team of technologists engaged in customer experience and integration solutions
• Acting as a champion and change agent in leading the organizational changes required to create and sustain enterprise digital capabilities

 

About the Responsibility

 

• Map customer journey across key Al Futtaim Retail brands to understand customer experience
• Create a digital business strategy and roadmap highlighting business capabilities to be built in the medium to long term
• Form an executive committee of key business stakeholders to agree on digital initiatives to be undertaken by the team and meet periodically to prioritize on the same and report progress
• Identify and manage in store digital initiatives that would enhance customer experience
• Provide executive oversight for all digital initiatives and transformation projects through a strong PMO team
• Manage relationships with third party digital delivery partners, focusing on performance management against agreed SLA's and KPI's
• Be accountable for the effective resource planning, management, reporting and coordination of projects/initiatives to deliver change in line with availability and business requirements
• Build trusted partner relationships and represent Al Futtaim Retail in external forums to stay aware of digital technology trends and successful implementations globally
• Ensure best practices and processes across the digital team for the consistent delivery of digital projects
• Define and build a strong team to meet long-term organizational needs for a successful digital transformation

 

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