Staff Assistant, Training Center Operations (Ft Worth, TX, US)

Location: Training & Conf Ctr (DFW-TRCC) 
Additional Locations: None
Requisition ID: 34078 

Intro

Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you’ll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you’ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board!

Why you'll love this job

​This job is a member of the Training Center Operations Team within the People/HR Division.This individual will be responsible for ​helping carry out our mission to create the ideal environment for learning by caring for the basic needs and delivery logistics of learning events – contributing to our goal of providing world-class learning experiences for American Airlines team members.

What you'll do

• Provides exceptional customer service to our internal and external customers who are delivering learning experiences by preparing materials needed for learning events (may include participant guides, name badges, certificates, and other items necessary to facilitate the class)
• Maintains and updates training material order requests
• Sets up training rooms before class, ensuring the room has the materials needed as specified for the class
• Tears down training rooms after class, ensuring the materials are kept secure in storage for future use
• Coordinates the logistics of learning events
• Attends weekly scheduling meetings
• Manages email correspondence and responds promptly with a customer service mindset
• Organizes and manages inventory of training materials
• Sorts and shelves class materials and supplies in the Production storage area in an organized manner
• Prepares and/or coordinates the shipment of training materials for classes in other locations
• Coordinates the timely fulfillment of training materials ordered from vendors
• Connects with training facilitators to confirm they have the complete and appropriate materials for training
• Accomplishes required tracking, reporting, and other administrative tasks needed for the job
• Provides support to training stakeholders and help resolve issues that may arise with learning event logistics
• Works in a team environment with shared responsibilities
• Works extra hours to meet operational needs

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

• ​High School diploma or GED equivalency

Preferred Qualifications- Education & Prior Job Experience

• Demonstrates knowledge of Learning Hub and SmAArtBuy
• Comprehensive understanding of American Airlines and departmental policies and procedures 
• Excellent oral and written communications skills 
• Demonstrates excellent analytical and problem solving skills 

Skills, Licenses & Certifications

• Ability to be self-motivated, with strong organizational, time management and prioritizing skills
• Ability and willingness to lift approximately 30 - 50 lbs. on a daily basis
• Knowledge of Microsoft Word, Excel, and Outlook
• Ability to perform in a fast -paced environment, handle multiple tasks simultaneously and function as an integral part of a team
• Ability to show attention to detail
• Ability to type 35 to 50 WPM
• Ability to work rotating shifts 

What you'll get

Feel free to take advantage of all that American Airlines has to offer: 

• Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
• Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more. 
• Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
• 401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
• Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel Free to be yourself at American

From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.

Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life’s journey? Feel free to be yourself at American.

Additional Locations: None
Requisition ID: 34078 

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