Jobs in Egypt - CAS Ops Support Specialist / Team Lead at Visa

CAS Ops Support Specialist / Team Lead at Visa

Location: Agouza

Job Description:

Promote the company’s products to healthcare professionals in order to educate them on the value that our products bring to the patients/customers in Egypt.
Achieve Area sales targets.
Ensure the achievement of sales goals and targets in the assigned territory.
Ensure consistent sales growth and achievement of sales goals and targets in the assigned territory.
Identify new opportunities and gain new business while maintaining the existing business.
Establish and develop relations with key personnel in all facilities in the assigned territory.
Provide reports to supervisor regarding territory status, to include forecasts, proposals and business reviews.
Ensure mastery of Product knowledge related to the company’s products as well as the competitive products that are available in the market.
Ensure compliance with all the company’s policies and codes

Job Requirements:

Education:

A degree level qualification in Information Technology or Information Systems or related discipline. Industry experience or a diploma level qualification in IT.
Certification in ITIL V3 or Above, Six Sigma Green, Service Transition, Design & Operations.

Relevant Experience:

Experience with large server (IBM mainframe, Open System) technologies and architectures in a complex, heterogeneous systems environment
Experience in analysing processing environments with focus on identifying improvement opportunities and efficiencies to process, procedures, and Visa applications while working closely with 3rd level support groups
Experience in working with various technical teams, which include application support, development, and engineering teams

Technical Knowledge/ Skills/ Training required:

Mid-level Technical Team Leading Experience
Knowledge of MVS OS/390, C:D, Linux, Unix, D-Series, Control-M, FTP, SFTP, SDSF, CA-ESP(scheduling package), TSO & TPX, JCL, Sysview, C1 Endeavor, Netcool Alerting Tool, application support, and Remedy reporting tool
Working / practical knowledge of the Windows, Unix & Tandem environments
Working knowledge of CICS, DB2, MQ Channel, and tape processing
Subject matter expertise in REXX, OPS/MVS, Systems State Manager, Windows, Netcool (Alerting), Control-M or ESP scheduling and operations
Strong understanding in Incident, Problem and Change management per the ITILV3 / 4 process
Ability to Lead a team providing shift management, operation supervision, and mentoring
Strong ability to handle pressure and difficult situation in a manner reflective of a Visa employee
Provide guidance for perform Incident, Change and Problem Management according to documented guidelines
Be able to respond / action escalation utilising our knowledge base in Incident tickets, websites, and documented process/procedures.
Ensure all issue are tracked, resolved to maintain and make improvements to ensure no SLA’s are missed or extended outages occurs
Strong ability to apply efficient decision-making, problem-solving and technical skills.
Proven track history of manage highly effective teams on a global scale
Proven ability to mentor and provide guidance

To Apply:

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