Al Futtaim Jobs - Account Relationship Manager | Al-Futtaim Finance | Dubai, UAE Al-Futtaim Finance | Dubai, UAE (Dubai, AE)

Job Requisition ID: 42613 

No two days are the same at Al-Futtaim, no matter what role you have. Our work is driven by the desire to make a difference and to have a meaningful impact with the goal of enriching everyday lives. Take our engaging and supportive work environment and couple it with a company culture that recognises and rewards quality performance, and what do you get? The chance to push the limits every single day.

 

As a humble family business that started on the banks of the Dubai Creek in the 1930s, Al-Futtaim has expanded to a presence in 31 countries, a portfolio of over 200 companies, and 42,000 employees. You’ll find us in industries ranging from automotive and retail, to finance and real estate, and connecting people with international names like Lexus, Ikea, Robinsons, and Adidas. Our team is proudly multicultural and multinational because that kind of diverse representation gives us the global mindset to grow and impact the people, markets, and trends around us.

 

Come join us to live well, work better, and be the best.

Account Relationship Manager

 

Job Description:

• F&I sales- Lead and develop a team of high performing Finance & Insurance Managers across the UAE for a specified brand (s) working in collaboration with the brand sales management team. You will be responsible for driving the achievement of set Finance & Insurance KPIs, meeting monthly and quarterly targets, whilst maintaining a high level of both customer and employee engagement.  

 

• Project work- Develop and lead sales and process related work packages and subprojects within the implementation of the captive finance operation to ensure sales processes are optimized and product value proposition is maximized.

 

 

Key Responsibilities:

• Managing and developing a team of efficient managers for F&I sales
• Lead and motivate a team of F&I Managers who are fully embedded within Al-Futtaim dealerships
• Managing and developing the required skillsets in F&I Managers on the front-end sales process, F&I products and customer retention
• Driving the Al-Futtaim employee engagement program by leading impact planning sessions, developing action plans and designing initiatives to bolster engagement
• Fostering collaboration and transparent communication among F&I Managers and all dealership staff by creating effective relationships with peers in the wider Al-Futtaim automotive business
• Proactively identifying opportunities for sales process improvement as well as lost deal analysis
• Produce and review AFF MIS Reporting for all Sales Associates and F&I Managers looking to identify opportunities for improvement, and seek best practices
• Collaborate with Senior ARM, AFF and brand marketing and management teams to participate and improve upon in-house brand promotions/campaigns and roll out to the sales force
• Ensure that captive finance related sales to-be-processes and business requirements are properly designed and integrated in overall dealership sales processes
• Contribute to the roadmap for digitizing the in-dealership sales process and online credit application activities
• Utilize the customer journey framework to support sales and trade cycle management (TCM) initiatives with the objective to implement a retention process from the F&I Manager perspective
• Closely collaborate with TCM Manager, L&D and TCM partner to develop training and coaching skillset.

 

Education, Experience & Skills:

Education: Bachelor’s degree required  

 

Minimum Experience and Knowledge: Minimum of 5 years work experience predominantly in a sales / business development role

 

Job-Specific/Technical Skills required to complete the tasks:

• Strong knowledge of Automotive Sales Process at dealership level
• Understanding of the Automotive Finance process within the UAE
• UAE Insurance product and process understanding
• Ability to build, implement and deliver F&I training programmes
• Engaging motivator
• Outstanding interpersonal, facilitation and presentation skills
• Ability to influence and gain commitment at a Senior Management level
• Strong quantitative and analytical skills
• Languages: Fluent English & Arabic

 

We’re here to provide excellent service but a little help from you can ensure a five-star candidate experience from start to finish.

 

Before you click “apply”: Please read the job description carefully to ensure you can confidently demonstrate why this opportunity is right for you and take the time to put together a well-crafted and personalised CV to further boost your visibility. Our global Talent Acquisition team members are all assigned to specific businesses to ensure that we make the best matches between talent and opportunities. We not only consider the requisite compatibility of skills and behaviours, but also how candidates align with our Values of Respect, Integrity, Collaboration, and Excellence.

 

As part of our candidate experience promise, we also want to make ourselves available to you throughout the application process. We make every effort to review and respond to every application.

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