Al Futtaim Jobs - Business Process & Systems Manager | HERTZ | Dubai, UAE (Dubai, AE)

Job Requisition ID: 40840 

No two days are the same at Al-Futtaim, no matter what role you have. Our work is driven by the desire to make a difference and to have a meaningful impact with the goal of enriching everyday lives. Take our engaging and supportive work environment and couple it with a company culture that recognises and rewards quality performance, and what do you get? The chance to push the limits every single day.

 

As a humble family business that started on the banks of the Dubai Creek in the 1930s, Al-Futtaim has expanded to a presence in 31 countries, a portfolio of over 200 companies, and 42,000 employees. You’ll find us in industries ranging from automotive and retail, to finance and real estate, and connecting people with international names like Lexus, Ikea, Robinsons, and Adidas. Our team is proudly multicultural and multinational because that kind of diverse representation gives us the global mindset to grow and impact the people, markets, and trends around us.

 

Come join us to live well, work better, and be the best.

Business Process & Systems Analyst

 

Job Description:

• Leading the development and continuous improvement of the end-to-end operating policies and procedures across all departments and projects within the Car Rental and Leasing companies in the region.
• Managing the ISO certification process for successful reviews and audits by external bodies. IT system project management by coordinating with the stakeholders for successful completion of relevant projects and managing post completion reviews.

 

Key Responsibilities:

Business Process Re-engineering and Management

• Manage the creation/revision and set-up of Standard Operating Procedures (SOP) thru the use of best and acceptable business standards and Quality tools (ISO)
• Conduct regular process review and analysis using Six Sigma Methodology (Define, Measure, Analyze, Implement and Control) for business performance and customer satisfaction improvements.
• Manage the transition procedure prior to the implementation of changes in new system and processes.

 

Promote and Execute Process / Quality Audit

• Lead ISO Certification and Re-Certification process
• Conducts orientation on audit plan and methodology
• Conducts regular audits
• Highlight key observations and results and make recommendations for improvement to the Management.
• Involvement in the creation and identification of Operational Key Performance Indicator

 

System Analysis and Evaluation

• Review and analysis system limitations and recommends improvement and/or solutions
• Create and document system requirement while liaising with the users
• Prepares User Acceptance Testing and guides users in conducting system test and evaluation
• Conducts testing and analysis for newly implemented  systems and procedures
• Manage the creation and set-up of System User Training Manuals
• Liaises between business units, technology teams and support teams
•  

New Project/ Management

• Conduct investigational analysis and evaluation to determine project or application feasibility
• Requirement Identification and documentation
• Document Management and Handling
• Assist in Change Management Implementation for New Application for smooth transition.

 

Qualifications, Experience & Skills:

Minimum Qualifications and Knowledge:

• Degree in Information Technology / Business Administration
• QMS Lead Auditor Certification
• Diploma in Project Management /  SIX Sigma Certification
• This position requires a strong and product management skills, including a thorough understanding of how to interpret customer business needs and translate them into application and operational requirements

 

Minimum Experience:

• Demonstrated experience with current systems analysis principles, methods, procedures, practices, tools and techniques and project management principles.  A proven ability to communicate effectively with variety levels of knowledge, skills and responsibilities and dedication to meeting the expectations and requirements of the internal customers.
• Ability to identify and lead program for change

 

Job-Specific Skills:

• Leadership Skills
• Management Skills
• Analytical Skills
• Negotiation Skills
• Planning and Organizing Skills
• Excellent Verbal and Written Skills
• Project management Skills
• Process Mapping Capabilities
• Problem Solving Skills

 

Behavioural Competencies :

 

• Team Player
• Excellent interpersonal skills
• Result Oriented Skills

 

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We’re here to provide excellent service but a little help from you can ensure a five-star candidate experience from start to finish.

 

Before you click “apply”: Please read the job description carefully to ensure you can confidently demonstrate why this opportunity is right for you and take the time to put together a well-crafted and personalised CV to further boost your visibility. Our global Talent Acquisition team members are all assigned to specific businesses to ensure that we make the best matches between talent and opportunities. We not only consider the requisite compatibility of skills and behaviours, but also how candidates align with our Values of Respect, Integrity, Collaboration, and Excellence.

 

As part of our candidate experience promise, we also want to make ourselves available to you throughout the application process. We make every effort to review and respond to every application.

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