Al Futtaim Jobs - UAE National | Warranty Cost Clerk | Toyota Dubai (Dubai, AE)

Job Requisition ID: [[39485]] 

No two days are the same at Al-Futtaim, no matter what role you have. Our work is driven by the desire to make a difference and to have a meaningful impact with the goal of enriching everyday lives. Take our engaging and supportive work environment and couple it with a company culture that recognises and rewards quality performance, and what do you get? The chance to push the limits every single day.

 

As a humble family business that started on the banks of the Dubai Creek in the 1930s, Al-Futtaim has expanded to a presence in 31 countries, a portfolio of over 200 companies, and 42,000 employees. You’ll find us in industries ranging from automotive and retail, to finance and real estate, and connecting people with international names like Lexus, Ikea, Robinsons, and Adidas. Our team is proudly multicultural and multinational because that kind of diverse representation gives us the global mindset to grow and impact the people, markets, and trends around us.

 

Come join us to live well, work better, and be the best.

JOB PURPOSE:

The purpose of this role is to perform and end to end process on Warranty claims received by the dealership & submission to the Principle – Toyota Motor Corporation with minimum rejection rate & maximum accuracy.

 

KEY ACCOUNTABILITIES: Specify the output required from the job. Identify not more than 7 Key Accountabilities & their performance indicators. NB-Focus on outcomes, not tasks

 

1-Warranty Repair Order Administration: Claim creation, submission & resubmission of warranty claims for all warranty jobs done in the dealership, to Toyota Motor Corporation (TMC) or Aftersales Distributor Warranty Team.

2-Rejections: Reclaim rejected &/or cancelled claims through Aftersales Distributor Warranty or Toyota Motor Corporation (TMC).

Coordination of Rejected claims with the Service Advisor.

3-Warranty replaced parts: Ensure the Warranty replaced parts are stored in the dealership as per Warranty policy. To be the point of contact for Internal Audit inspections of the Warranty Room.

To send all Special Service Campaign replaced parts to the Parts distribution hub as per set timelines.

4-  Warranty Claim Administration: Check the quality of Repair Order & document submission by the Service Advisor, in terms of warrant ability of vehicle and components, operation numbers, time claims, failure detail, etc. 

5-  Warranty Claim Processing: Establish correct problem,  remedy codes (and their explanation) and operation number & record the same on the claim.

Ensure all parts and consumables are recorded on the warranty claim.

Identify failed part numbers correctly from EPC (electronic parts Catalogue) and record correctly on a warranty claim.

Ensure excellent quality of warranty processing to minimize rejection and the outstanding amount and maximize repayment from Principals. 

Ensure no financial discrepancy between the on-line system and the actual claim being sent.  Record warranty claims no. thus completing the processing cycle. 

 

JOB CONTEXT: Define organizational policy and other factors that have a critical impact on the job

Work in alignment with the Toyota Retail Aftersales Vision & Mission.

Warranty Cost Clerk is based in the dealership & responsible for proper administering of warranty matters. He/ She assures that the Warranty Policies and Procedures set by Toyota Motor Corporation & Aftersales Distributor Warranty Team are strictly followed and implemented.

 

QUALIFICATIONS, EXPERIENCE, & SKILLS:

 

Minimum Qualifications and Knowledge:

 

Minimum Qualification: University Graduate  

Minimum Experience:  Related Experience

Job-Specific Skills:

General skills required for the job: Knowledge of automobile mechanisms.

                                                     : Knowledge of Flat rate manuals

                                                     : Knowledge of Electronic part catalogue

 

Specials Skills: Knowledge & usage of SAP & Repair Order Costing.

                         : Good PC skills including proficiency in MS Office, MS                            

                         : MS Powerpoint & Excel.

                         : Excellent typing speed and accuracy.

                         : Knowledge about warranty online system.

                         : Good English communication skills (verbal & written)

                         : The ability to manage time effectively.

                         : Ability to handle multi-tasks.

                                                           

Behavioral Competencies: Analytical, Communication skills, Accuracy, Quality and   Quantity In Warranty Processing Time Management, Multi-tasking, Problem Solving, Team work & assertiveness.

We’re here to provide excellent service but a little help from you can ensure a five-star candidate experience from start to finish.

 

Before you click “apply”: Please read the job description carefully to ensure you can confidently demonstrate why this opportunity is right for you and take the time to put together a well-crafted and personalised CV to further boost your visibility. Our global Talent Acquisition team members are all assigned to specific businesses to ensure that we make the best matches between talent and opportunities. We not only consider the requisite compatibility of skills and behaviours, but also how candidates align with our Values of Respect, Integrity, Collaboration, and Excellence.

 

As part of our candidate experience promise, we also want to make ourselves available to you throughout the application process. We make every effort to review and respond to every application.

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