Jobs in Egypt - Customer Service Trainer at Digital works

Customer Service Trainer at Digital Works

Location: Alexandria

Delivering training sessions(soft skills,communication skills and product knowledge) for customer service representatives
Developing and creating material for both soft skills and technical
Ensure individual development and tracking of each trainee
Co-ordinate with other trainers to update and improve any process and material
Conduct role-playing activities to develop interpersonal skills (e.g. call handling)
Identify individual and team skills gaps
Schedule regular training update and refresher sessions (e.g. monthly or quarterly)
Liaise with managers and encourage on-the-job coaching (e.g. how to handle difficult client cases)
Assess the impact of each educational course on staff performance and client satisfaction
Maintain updated records of training curricula and material

Job Requirements:

Experience as a customer service trainer for an offshore account for at least 2 years
Excellent communication and presentation skills
Experience in dealing with US clients/accounts
Native like English (language and accent)

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