Agent, Airport Operations - Belize BZE (Belize, BZ, BZ)

Location: Phillip S.W. Goldson Intl Apt (BZE-TRML)
Requisition ID: 32596

Job Description:

Provides passenger assistance at the ticket counter and gate areas by issuing tickets, checking baggage and assigning seats.
Assists passengers with check-in procedures, including tagging baggage and issuing boarding passes.
Sells tickets, processes ticket changes, creates and books reservations.
Ensures FAA, Company and airport regulations are followed.
Enforces safety/security measures and protects sensitive zones.
Facilitates the passenger boarding process.
As directed, implements standard procedures during overbooked, irregular flights and denied boarding situations. Solicits volunteers to free up seats, re-accommodates passengers by booking alternative flights and provides travel vouchers.
Logs in tickets and completes sales reports.
Performs other related duties as required.
Job Qualifications:

High school diploma or equivalent.
Advance knowledge of English language.
Knowledge of Sabre System & QIK (preferably).
At least 2 years of customer service experience or the equivalent training/experience.
Must enjoy working with the public.
Demonstrates excellent interpersonal and verbal communication skills.
Must be self-motivated and detail oriented, with a positive/cooperative attitude and be able to function effectively as a team member.
Possesses basic computer skills with the ability to easily grasp the functionality and concepts of company software.
Ability to perform in a fast paced environment while maintaining a professional and effective approach to high-stress situations.
Good judgement and decision making.
Willingness to perform repetitive tasks and demonstrates the ability to lift up to 70 lbs.
Must be able to work varied hours, including nights, weekends and holidays.

ALL APPLICANTS MUST HAVE THE VALID RIGHT TO LIVE AND WORK IN BELIZE CURRENTLY TO APPLY FOR POSITION.

U.S. CITIZENSHIP / PASSPORT DOES NOT GRANT YOU THE RIGHT TO LIVE AND WORK IN BELIZE.

Job Level: 42
Requisition ID: 32596

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