Agent, Customer Services - France CDG (Paris, J, FR)
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Location: Charles de Gaulle Apt (CDG-TRML)
Job Level: 42 / Non-Management
Hours: Part-time, 6 hours per day
Duration: Temporary position to cover summer flight schedule
Requisition ID: 34048
Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you’ll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you’ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board!
The job is a member of the Paris Charles de Gaulle Airport Team with the International & Cargo Division. This position will be responsible to support a group of Lead Agents in delivering a safe and first class airport experience to our customers.
You will be expected to have an understanding of all areas of customer services and security and to work flexibly across all functions in both areas. On a day to day basis, you will report into and take instruction from the Lead Agents in Customer Services and Security.
- Provides a consistently high quality customer service and ensures a seamless experience at all contact points
- Performs a range of airport related duties and is prepared to support the daily operation in any capacity required in the following areas: check-in, gates, transfer, arrival, baggage services and ticketing (ATAC)
- Performs all customer service and security functions where passenger contact is involved, i.e. checks passengers' documents and screens passengers at check-in and at the departure gate
- Works closely with and takes instructions from the Lead Agents responsible for the flight/work areas/shift
- Conducts relevant administrative duties e.g. ATAC, pre-flight and post flight departure
- Represents AA by adhering to the uniform standards and by adopting a customer focused approach at all times
- Promotes and sells AA services and products to our customers
- Attends and completes all compulsory training by given deadlines
- Adheres to and promotes safe working practices at all times
- Carries out any other reasonable duties consistent with the post
Minimum Qualifications- Education & Prior Job Experience
- Excellent interpersonal skills
- A solution oriented approach
- Ability to resolve conflicts within time constraints and without losing control
- Ability to handle stress effectively and work with minimum supervision
- A strong customer focus and enjoy face to face contact with customers
- Be a representative of the company at all times
- A well groomed appearance and adhere to the uniform standards at all times
- Be willing and able to work in a shift envrionment (including weekends, bank and public holidays)
- Be reliable and punctual
- Comply with AA policies and procedures
- Be willing and able to successfully complete all relevant training
Preferred Qualifications- Education & Prior Job Experience
- Computer knowledge including Microsoft Word, Excel and email
- Working knowledge of SABRE or QIK SABRE would be an advantage
- Prior customer service experience would be an advantage
- Prior airport experience would be an advantage
Skills, Licenses & Certifications
- Ability to communicate both written and verbally in English (C1 level or equivalent) and French
From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.
Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life’s journey? Feel free to be yourself at American.
Job Level: 42 / Non-Management
Requisition ID: 34048
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