Al Futtaim Jobs - Cafe Assistant | Marks and Spencer | Dubai Mall (Dubai, AE)

Job Requisition ID: 44924 

No two days are the same at Al-Futtaim, no matter what role you have. Our work is driven by the desire to make a difference and to have a meaningful impact with the goal of enriching everyday lives. Take our engaging and supportive work environment and couple it with a company culture that recognises and rewards quality performance, and what do you get? The chance to push the limits every single day.

 

As a humble family business that started on the banks of the Dubai Creek in the 1930s, Al-Futtaim has expanded to a presence in 31 countries, a portfolio of over 200 companies, and 42,000 employees. You’ll find us in industries ranging from automotive and retail, to finance and real estate, and connecting people with international names like Lexus, Ikea, Robinsons, and Adidas. Our team is proudly multicultural and multinational because that kind of diverse representation gives us the global mindset to grow and impact the people, markets, and trends around us.

 

Come join us to live well, work better, and be the best.

 

JOB PURPOSE:

Maintains aspirational hospitality and fresh counter standards throughout the trading day for customers and colleagues. Maintaining a safe and legal working environment for customers and colleagues.

 

KEY ACCOUNTABILITIES: Specify the output required from the job. Identify not more than 5 Key Accountabilities & their performance indicators. NB-Focus on outcomes not tasks

 

Maintains aspirational Hospitality and Fresh Counter standards throughout the trading day for customers and colleagues

 

• Uses the Ready to Trade Checklist and product  specification checklist to maintain opening Standards
• Ensures products are displayed according to visual display standards for opening and maintained at all time
• Implements principles of ‘Clean As You Go’ for kit, counters and seating areas
• Logs equipment failures in line with the checklist provided
• Prepares the product for the customer focusing on presentation, quality and efficiency as per the SOP
• Maintains a high level of personal and food hygiene at all times

Aware of sales targets and uses this information to drive additional sales

 

• Uses their knowledge to share and support customers with their purchase, including location of products, newness, nutritional content, size, how it differs from the competition and price range, etc.
• Seeks opportunity to promote deals and offers, up sell and offer perfect partner products
• Drives Units Per Transactions by ensuring correct products are in the right place and replenished
• Helps the customers to shop via the different   options  e.g. Cake orders, Take away service, Menu orders,  Call and Collect (During Ramadan Only)

• Provides targeted product tasting to educate customers on new products, increase product awareness and increase sales where applicable
• Understands what the point of difference is between M&S products and the equivalent products with other retailers
• Uses selling skills and in depth knowledge of products to personally drive sales

 

Replenishes products throughout the trading day

 

• Check stock reports for new and replenished lines and ensure they are displayed
• Maintains the integrity of store stock system, including the correct recording of waste and tasting quality through Manual input of all checklist and timely submission to the admin team for input into the system
• Drives stock accuracy processes through stock counts, stock take, log system.
• Carries out simple counts, utilizing stock file report and completes full bi-weekly stock count

 

Maintains a safe and legal working environment for customers and colleagues

 

• Completes Date Expired Food (DEF) process, hot food temperature due diligence and signs DEF documentation relevant to area
• Maintains the cold chain and frozen temperature requirements
• Ensures all legal ticketing process and decor within section is delivered to policy
• Delivers a safe working environment for both customers and colleagues
• Carries out price checking, actions red alerts.
• Maintains a high level of personal and food hygiene at all times
• Uses equipment in line with health and safety principles and training
• Takes responsibility for maintaining store equipment
• Has an awareness of potential hazards and takes appropriate action.

 

JOB CONTEXT: Define organizational policy and other factors that have a critical impact on the job

 

The Café Assistant should have a friendly and engaging personality and be comfortable with working with members of the general public.  They should be confident, helpful and polite and be physically fit as they will be on their feet for most of the day. They should have a comprehensive understanding of the areas of sales they are working in: i.e. retail, F&B, fast moving stock, etc.  Most importantly they should be able to work as part of a team.   

 

QUALIFICATIONS, EXPERIENCE, & SKILLS:

Minimum Qualifications and Knowledge:

High School Educated ,Basic Food Hygiene Certificate,HACCP’s training

 

Minimum Experience:

1-2 years of retail/ F&B  sales experience

 

Job-Specific Skills:   

Good verbal communication skills,  F&B hygiene knowledge and certification, some heavy lifting, ability to stand for a minimum of 8 hours,

 

Behavioural Competencies :

Connects with our customer and each other by being positive, determined, respectful and taking ownership & responsibility to actively sell Ability to work well in a multi-ethnic and multi-cultural environment , Ability to assist customers in a timely manner, Excellent communication and customer service skills ,Knowledge of basic arithmetic,comfortable working as part of a small team, Flexible approach to working hours and environment

 

 

 

 

 

We’re here to provide excellent service but a little help from you can ensure a five-star candidate experience from start to finish.

 

Before you click “apply”: Please read the job description carefully to ensure you can confidently demonstrate why this opportunity is right for you and take the time to put together a well-crafted and personalised CV to further boost your visibility. Our global Talent Acquisition team members are all assigned to specific businesses to ensure that we make the best matches between talent and opportunities. We not only consider the requisite compatibility of skills and behaviours, but also how candidates align with our Values of Respect, Integrity, Collaboration, and Excellence.

 

As part of our candidate experience promise, we also want to make ourselves available to you throughout the application process. We make every effort to review and respond to every application.

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