Jobs in Egypt - Acs Principal Service Engineer (Platform Database Big Data) at Oracle
Acs Principal Service Engineer (Platform Database Big Data) at Oracle
Location: Heliopolis
Job Description:
- Primarily, and key mission of the role, is delivery of technical expertise in assigned Oracle product domain(s) to Oracle customers either onsite or remotely. It serves as second line support resource mainly, however providing first line support on occasional basis can be requested. Future development is focused on becoming recognized expert in respective Oracle product area at global level.
- Provide technical guidance and assistance either as required or as part of longer term engagements with key customers
- Provide reactive onsite and/or remote technical assistance in close cooperation with Oracle Global Support and Product Development for problem analysis and investigation.
- Provide alternative temporary workarounds to technical problems in customer’s Oracle systems
- Provide proactive technical advices to avoid possible future issues. Work with customers and other Oracle professionals to ensure proper design and implementation of relevant solutions.
- Document work delivered to customers
- Delivering, according to internal methodology and quality standards.
- Identifying required / recommended actions on Customer systems as main output of service delivery, based on available best practices and delivery methodology and tools.
- Escalating Customer issues to Technical Account Manager where relevant.
- Proposing integrations to existing delivery methodology and tools to fit new products or services.
- Contributing to testing and validation of tools defined for delivery of service.
- Technical Support to Technical Account Managers.
- As part of a global team, Practice Sharing and Knowledge Sharing will be the basis to construct a solid, high quality delivery global team, as well as taking part on global projects and initiatives.
– Active participation in the Oracle Big Data Appliance ACS service development
– Collecting Diagnostic Information for Oracle Customer Support with managing BDA security, auditing and Oracle Big Data SQL
– Apply Best Practice architecture guidelines to ensure Oracle database and Oracle Big Data highly available services.
– Upgrade Oracle Big Data Software Components.
Job Requirements:
Education:
- Bs or Ms in Computer sciences, MIS or related field
Relevant Experience:
- Minimum of 10 years of DBA experience with supporting/managing production and non-production databases, dealing with critical situations
Technical Knowledge/ Skills/ Training required:
- Advising on system high availability solutions and design of physical data storage, maintenance, access and security administration
- Optimizing database access and allocating/re-allocating database resources for optimum configuration, database performance and cost
- Experience with complex incident diagnostics and resolutions in multivendor and multi-technology environments
- Have an excellent command of English
- Holding a similar position will be an asset and male applicants must be free from military obligation
- Big Data scenarios and products involved. BDA (Big Data Appliance), Oracle No SQL, Hadoop, SQL Connectors, Cloudera, ODI (Oracle Data Integrator), Oracle R
- Oracle Database 12c and previous versions. Certifications (OCA, OCP and OCM) highly appreciated
- Oracle Real Application Cluster, CRS, ASM and EXADATA. High Availability architectures.
- Oracle Golden Gate, Oracle Dataguard and Recovery scenarios and architectures.
- Enterprise Manager, Grid control and monitoring tools. Cloud, DbaaS highly appreciated.
- Advanced performance tuning and optimization techniques, SQL Tuning.
- Strong UNIX skills and MS Windows operating system knowledge
- Any Systems and Storage, Hardware and Software, knowledge or Background highly appreciated
– Cloudera Manager & Hadoop Administration tools experience
– Hadoop Monitoring Utilities experience
– Using Big Data connectors experience
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