Jobs in Egypt - Incident Management Engineer at Vodafone
Incident Management Engineer at Vodafone
Location: Smart Village
Job Description:
- Perform fault troubleshooting, identification and resolution for Vodafone Germany Enterprise Customers.
- Troubleshoot and Isolate Problems on different Vodafone Germany Products not limited to Company Net, Internet Business, International and National Carrier .
- Solve the Incident within the comply SLA and meet the agreed KPI
- Deal with different Internal Competence Teams ,Carriers and 3rdParties to solve the ticket when needed to solve the ticket within SLA
- Work on Shift basis 24*7 including weekends and public on rotational basis
Job Requirements:
Relevant Experience:
- 0-1 years of experience in Networks
Technical Knowledge/ Skills/ Training required:
- Fluent in German and English, spoken and written ( Minimum C1)
- CCNA is Plus .
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