Al Futtaim Jobs - UAE National_Asst Mgr-Business Process Trans (Dubai, AE)

Job Requisition ID: [[42614]] 

No two days are the same at Al-Futtaim, no matter what role you have. Our work is driven by the desire to make a difference and to have a meaningful impact with the goal of enriching everyday lives. Take our engaging and supportive work environment and couple it with a company culture that recognises and rewards quality performance, and what do you get? The chance to push the limits every single day.

 

As a humble family business that started on the banks of the Dubai Creek in the 1930s, Al-Futtaim has expanded to a presence in 31 countries, a portfolio of over 200 companies, and 42,000 employees. You’ll find us in industries ranging from automotive and retail, to finance and real estate, and connecting people with international names like Lexus, Ikea, Robinsons, and Adidas. Our team is proudly multicultural and multinational because that kind of diverse representation gives us the global mindset to grow and impact the people, markets, and trends around us.

 

Come join us to live well, work better, and be the best.

ROLE PURPOSE:

The purpose of the job is to support and monitor automation and digital transformation projects under supervision of the Manager OPEX to ensure successful systems developments, UAT, rollout and trainings and to actively contribute towards improved business processes and efficiency across multiple business units.

 

RESOURCE COMPLEXITY:

Financial Dimensions:Impact on revenue-generating opportunities for automation and digital transformation projects across the business verticals of Al Futtaim Finance (captive financial services and brokerage) and Insurance with circa 120 employees and contribution of c. AED 100mn Automotive income.

 

KEY ROLE SPECIFIC ACCOUNTABILITIES:

Project Management

• Monitor automation and digitization (A&D) projects to ensure new development/change supports business requirements
• Contribute to the planning and development of A&D projects
• Support the coordination and management of A&D projects
• Support all automation and digital transformation initiatives
• Diligently track automation and digitalization projects throughout each milestone to measure progress
• Ensure risk mitigating actions are in place, managed, and escalated as appropriate

 

Coordination and Communication with Stakeholders

• Communicate with stakeholders regarding project needs and goals.
• Understand business need and requirement and transform them into IT system designing automation solutions
• Ensure that any changes / enhancements to existing projects are passed on to the relevant parties
• Keep all stakeholders informed of time, plan and progress in a timely manner
• Chase up outstanding/overdue actions to help maintain the pace with resolution of queries

Operational

• Organize, attend and participate in stakeholder meetings, document and follow up on important actions/decisions from meetings
• Prepare necessary presentation materials for meetings
• Support in UAT, preparation and review of test cases, reporting of defects and preparation of test reports and validation of result.
• Verify the automation output, comparing it to the requirements, and provide feedback for approval or rejection
• Support the automation and digitalization initiatives already implemented.
• Completing administrative tasks assigned by the Project Manager in an efficient and timely manner ensuring delivery accountability is in place across the projects

• Documentation of Process and Procedures

• Follow project governance in all projects in totality
• Document SOP changes based on system enhancements or automation and digitization initiatives
• Review preliminary process information and process documents
• Perform gap analysis for different processes and document them along with the “As-Is” vs “To-Be” state, thereby explore opportunities for process improvement / re-engineering
• Develop support documentation including risk logs and requirement specifications
• Proactively manage the risk register and risk process within the project.

 

Management Reporting

• Create MIS of automation and digitalization initiatives for a variety of business audiences using standard templates on a timely basis
• Collate information and prepare routine as well as ad hoc reports as per management requirement
• Streamline and harmonize operational and management reporting
• Maintain, manage and document all project reports and statements
• Timely update project status in AFF Project Portfolio

 

PERSON SPECIFIC:

Education:

• Diploma/Bachelor’s Degree in relevant field

 

Minimum Experience and Knowledge: 

• 3+ years’ experience in business process modelling, analysis and functional design, writing business and process documentation, system/data analysis and data integration
• 2+ years’ experience of working in a project or change management environment
• Experience in project managing consumer finance products is highly desirable

 

Job-Specific/Technical Skills required to complete the tasks:

• Knowledge of project management terminology, tools and techniques
• Professional knowledge of MS Office
• Ability to keep track of multiple project schedules and change requests, repeated follow up for timely resolution
• Proven ability to recognize issues and develop business solutions
• Experience in utilizing computer technology used for communication, data gathering, application testing and reporting
• Good communication and interpersonal skills with an aptitude for communicating complex technical issues to both peers and non-technical co-workers
• Lean Six Sigma Green Belt certified would be an advantage

 

Behavioural Competencies: 

• Analytical Problem-Solving Skills
• Communication
• Continuous Learning
• Customer Focused 
• Planning and Organizing
• Team Player

We’re here to provide excellent service but a little help from you can ensure a five-star candidate experience from start to finish.

 

Before you click “apply”: Please read the job description carefully to ensure you can confidently demonstrate why this opportunity is right for you and take the time to put together a well-crafted and personalised CV to further boost your visibility. Our global Talent Acquisition team members are all assigned to specific businesses to ensure that we make the best matches between talent and opportunities. We not only consider the requisite compatibility of skills and behaviours, but also how candidates align with our Values of Respect, Integrity, Collaboration, and Excellence.

 

As part of our candidate experience promise, we also want to make ourselves available to you throughout the application process. We make every effort to review and respond to every application.

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