Al Futtaim Jobs - Dealer Development Manager | Honda | Dubai (Dubai, AE)

Job Requisition ID: 50341 

No two days are the same at Al-Futtaim, no matter what role you have. Our work is driven by the desire to make a difference and to have a meaningful impact with the goal of enriching everyday lives. Take our engaging and supportive work environment and couple it with a company culture that recognises and rewards quality performance, and what do you get? The chance to push the limits every single day.

 

As a humble family business that started on the banks of the Dubai Creek in the 1930s, Al-Futtaim has expanded to a presence in 31 countries, a portfolio of over 200 companies, and 42,000 employees. You’ll find us in industries ranging from automotive and retail, to finance and real estate, and connecting people with international names like Lexus, Ikea, Robinsons, and Adidas. Our team is proudly multicultural and multinational because that kind of diverse representation gives us the global mindset to grow and impact the people, markets, and trends around us.

 

Come join us to live well, work better, and be the best.

Position               :  Business Development Manager

Band                       :  G

 

 

About the Job

 

Business Development Manager reports to the National Service Manager and the role is to identify potential to increase workshop revenue and manage the development of new system and process to tap the potential available. The role should liaise with the Principle to develop, implement and improve upon the Dealer standards at all service locations and be a market leader in the region. To identify areas of improvement in facility, layout, comfort, system and operations, to suggest and implement changes required to achieve higher dealer standards and customer satisfaction. To liaise with location managers to identify requirement of tools, equipments and solutions that will improve the productivity of the workshop. To conduct in-house trainings for service staff on standard service transactions. To develop and implement programs to improve customer retention and satisfaction.

 

 

This role has following direct responsibilities:

 

• To introduce new business opportunities by conducting regular survey of the market and competitor’s workshop, study and develop best industry practices in house.
• To identify lost sale by regularly auditing the service orders of each location to monitor the jobs that are not approved, identify the reason, suggest action plan and implement a system in conjunction with location manager.
• To audit dealer standards by conducting regular audits with Manufacture’s representative at major locations and independently at minor location. Prepare action plan in consultation with location managers and monitor progress.
• To closely work with location Service Manager on developing, implementing and improving on the Standard service transaction defined by Honda.
• To develop and implement systems for motivating the team members to increase their engagement levels through training & development and regular meetings
• To assess and recommend the requirement of Facility, manpower and Equipment in anticipation of the future business requirement.
• To monitor CSV improvements by monitoring scores and identifying areas of improvement and implementing action plan in conjunction with location service manager.
• To improve customer retention by monitoring service coverage ratio every month. Suggest and implement programs to improve coverage percentage in conjunction with Service Operation Manager and National Service Manager.

 

We’re here to provide excellent service but a little help from you can ensure a five-star candidate experience from start to finish.

 

Before you click “apply”: Please read the job description carefully to ensure you can confidently demonstrate why this opportunity is right for you and take the time to put together a well-crafted and personalised CV to further boost your visibility. Our global Talent Acquisition team members are all assigned to specific businesses to ensure that we make the best matches between talent and opportunities. We not only consider the requisite compatibility of skills and behaviours, but also how candidates align with our Values of Respect, Integrity, Collaboration, and Excellence.

 

As part of our candidate experience promise, we also want to make ourselves available to you throughout the application process. We make every effort to review and respond to every application.

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