Al Futtaim Jobs - Operations Manager | IKEA | Cairo, Egypt (Cairo, EG)

About Al-Futtaim Private Company LLC

 

No two days are the same at Al-Futtaim, no matter what role you have. Our work is driven by the desire to make a difference and to have a meaningful impact with the goal of enriching everyday lives. Take our engaging and supportive work environment and couple it with a company culture that recognises and rewards quality performance, and what do you get? The chance to push the limits every single day.

 

As a humble family business that started on the banks of the Dubai Creek in the 1930s, Al-Futtaim has expanded to a presence in 31 countries, a portfolio of over 200 companies, and 42,000 employees. You’ll find us in industries ranging from automotive and retail, to finance and real estate, and connecting people with international names like Lexus, Ikea, Robinsons, and Adidas. Our team is proudly multicultural and multinational because that kind of diverse representation gives us the global mindset to grow and impact the people, markets, and trends around us.

 

About Al-Futtaim IKEA

 

GROWING TOGETHER...

 

We are a values-driven company with a passion for life at home. Our vision is to create a better everyday life for the many people.

 

Al-Futtaim IKEA holds the franchise rights for IKEA in Egypt, Oman, Qatar and the United Arab Emirates.

 

 

Operations Manager – IKEA Egypt is responsible for various functions such as:

 

SISAN(store in shape as new)
•    Ensuring that the stores (CFC & MOA and any Pop-up Store) building and all technical areas of the stores are regularly maintained to provide a safe, clean and functional environment: - electricity, phone system, loud speaker system, fire prevention and alarm systems, ventilation, water systems, etc. All technical installations used to transport visitors, customers and goods like elevators, travellators, escalators, etc.
•    Cleanliness of stores inside areas and parking and outdoor areas, including the store façade and roof.
•    The maintenance costs and service contracts for all stores suppliers
•    Management of internal suppliers: - cleaning – performance management through audits and kPI’s

 

H&S 
•    To ensure a safe store for visitors and customers – regular audits and KPIs’s, regular evacuations and action plans.
•    Crisis management routines and actions

 

Security checks
•    Management of internal suppliers: - security – performance management through audits and kPI’s
•    Training and sec checks to ensure store safety

 

Store Operations 
•    To ensure that Duty manager routines and peak day planning is documented, updated and implemented to ensure smooth store operations

 

People:
•    To have a succession planning process in place for the CR and operations department 

•    To be able to work with and lead your team from a daily and strategic planning process

• To build and maintain a close understanding with the Regional Customer Relations and Operations Manager

 

Store facilities management

•    To have a clear understanding of all facilities management within the stores and to be able to react in the event of an emergency; - Fire systems, water pumps, sprinkler leaks etc

•    To improve the standards and working methods, reduce costs, etc by having an active role in all external supplier routines , 

 

Store Operations:
•    To ensure that the stores duty managers are well trained in the event of a store emergency

•    To be the owner of the stores duty manager checklist and duty manager routines 

•    To assist with the stores duty manager training day

•    To carry out audits and reviews of the duty manager processes; Feedback to the Stores manager

•    To plan and regularly update the peak day planning file

•    To schedule and carry out peak day reviews

•    To carry out regular audits on SOPS. Realignment when needed 

•    To assist the regional and stores team plan the yearly business plan and to follow up on where we are and to make recommendations where required.

    

To apply for this role, you must meet below criteria :
 

Minimum Qualifications and Knowledge:   University Graduate.
 

Minimum Experience:  10 to 15 years in operations or facilities management with at least 8 years in a management capacity.                                           
 

Job-Specific Skills:   Strategic Planning and Analytical Skills, Effective Communication, and strong leadership skills. Retail background
 

Behavioural Competencies:  Business Acumen, Problem Solving, Confident, Leadership Skills & Strategic Thinking.
 

A few more things for you

 

Interest? Then please join us for a rewarding career journey!

 

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Before you click, “apply”: Please read the job description carefully to ensure you can confidently demonstrate why this opportunity is right for you and take the time to put together a well-crafted and personalised CV to further boost your visibility. Our global Talent Acquisition team members are all assigned to specific businesses to ensure that we make the best matches between talent and opportunities. We not only consider the requisite compatibility of skills and behaviours, but also how candidates align with our Values of Respect, Integrity, Collaboration, and Excellence.

 

As part of our candidate experience promise, we also want to make ourselves available to you throughout the application process. We make every effort to review and respond to every application.

 

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