Jobs in Egypt - Cloud Security Operations Engineer at Orange
Cloud Security Operations Engineer at Orange
Location: Nasr City
Job Description:
- Troubleshooting and resolving high complexity customer faults.
- Provide next level technical support for Level 1 Specialists.
- When resolution is not possible ensuring the fault is passed to the most appropriate group able to resolve.
- Perform service changes by assessing risk and implementing requests reported within the agreed Change Management process through Orange Change tools.
- Resolve service problems by performing root cause analysis and designing action plans for unknown errors reported through: Problem Management Dashboard.
- Perform solution releases by authorizing, validating (changes, upgrades, updates, patches and migrations) and implementing them.
- Manage customer (internal and external) calls and provide them with regular updates as per each of the service support processes.
- Perform SIPs actions managed by senior engineers and update the action plan of the SIP
- Perform technical & management escalation as implied by the escalation process to ensure security tasks are progressing toward resolution and/or completion
Job Requirements:
Technical Knowledge/ Skills/ Training required:
- Excellent IP networks background
- Very good understanding of network security technologies (IPsec, VPN, AAA, CISCO security, PKI, RAS, RADUIS, TACACS, Firewall, Antivirus,)
- Good understanding of the UNIX and Linux
- Excellent understanding of IT & operating systems
- Soft skill / business courses (Time management, facilitation skills, interpersonal skills, etc. …)
- CCNA security or Security+ certified
- CCNA certified
- Excellent command of verbal and written English
- French is a plus
- CISSP is a plus
To Apply:
https://orange.jobs/jobs/offer.do?joid=89422&lang=EN
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