Jobs in Egypt - Cloud Security Operations Engineer at Orange

Cloud Security Operations Engineer at Orange

Location: Nasr City

Job Description:

Troubleshooting and resolving high complexity customer faults.
Provide next level technical support for Level 1 Specialists.
When resolution is not possible ensuring the fault is passed to the most appropriate group able to resolve.
Perform service changes by assessing risk and implementing requests reported within the agreed Change Management process through Orange Change tools.
Resolve service problems by performing root cause analysis and designing action plans for unknown errors reported through: Problem Management Dashboard.
Perform solution releases by authorizing, validating (changes, upgrades, updates, patches and migrations) and implementing them.
Manage customer (internal and external) calls and provide them with regular updates as per each of the service support processes.
Perform SIPs actions managed by senior engineers and update the action plan of the SIP
Perform technical & management escalation as implied by the escalation process to ensure security tasks are progressing toward resolution and/or completion

Job Requirements:

Technical Knowledge/ Skills/ Training required:

Excellent IP networks background
Very good understanding of network security technologies (IPsec, VPN, AAA, CISCO security, PKI, RAS, RADUIS, TACACS, Firewall, Antivirus,)
Good understanding of the UNIX and Linux
Excellent understanding of IT & operating systems
Soft skill / business courses (Time management, facilitation skills, interpersonal skills, etc. …)
CCNA security or Security+ certified
CCNA certified
Excellent command of verbal and written English
French is a plus
CISSP is a plus

To Apply:
https://orange.jobs/jobs/offer.do?joid=89422&lang=EN

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