Jobs in Egypt - Software Support Engineer III at NCR

Software Support Engineer III at NCR
Location: Giza

Job Description:

Support coverage over multiple software product lines – principally in NCR’s Financial Sector’s Self Service software products.
Maintaining ownership of complex software solution issues, debugging to product and component/configuration
Exhibiting and driving customer focused requirements to provide a relevant solution to the reporting technical team.
Managing multiple issues of varying complexity and stage of investigation at any given time with the principle focus of customer satisfaction.
Being the principle cornerstone at center of all communications between all relevant teams as part of support investigations.
Working in an environment may require weekend and/or extended hours, as needed, to accommodate customer need

Job Requirements:

Technical Knowledge/ Skills/ Training required:

Technology and Engineering Skills

Ability to start and investigate issues out with specialist or familiar technical area with no or minimal assistance
Ability to research problems with no known solutions and design solutions for identified problems
Comprehend and apply engineering concepts in a support environment.
Ability to understand the engineering processes, principles, methods, and techniques
Qualified to degree level or equivalent work experience in a software discipline
Technical knowledge of Self Service Software
Working knowledge of Self Service Hardware

Problem Solving/Decision Making

A clear and logical approach that demonstrates the ability to make good decisions and judgments
Good communications skills (both verbal and written) with the ability to adapt to different audience levels
Have the capability of working in teams and independently
Ability to manage multiple tasks concurrently
Ability to take an overview of entire system to guide the problem investigation process
Display leadership characteristics to direct the technical direction of the investigation.
A keen learner who is ready to develop skills that demonstrate good judgement when analysing details as part of a technical investigation.
Exhibit good analytic skills and the ability to grow these skills.
Show a practical and enthusiastic approach to recreate [problems in a lab environment and record any relevant details.
Display management skills to drive technical investigations where multiple specialist resources are investigating whilst maintaining a clear overall visibility of the combination of technical components

Specific skills and competencies for Financial Deep Level Support

Providing deep level support on all standard NCR released software products. Characterising issues and isolating the problem to specific product and component level but may require assistance
Have overall systems knowledge.
Require to own and drive complex technical incidents through to satisfactory conclusion for the customer and taking lead of the technical direction of investigation.
Have the technical acumen and complete solutions knowledge to extract and request relevant details as part of investigation.
Ability to analyse relevant logs and tracing and extract relevant details and understand the relationship of the details across different products.
Ability to communicate complex and detailed points to relevant audiences.
Display leadership skills to manage and drive incidents where multiple and cross-functional resources are investigating.
Require to document investigation details and path clearly and concisely.
Ability to see relevant patterns or characteristics to an issue.

To Apply:

Jobsite