(USA-WA-Seattle) Managing Director, Seattle (SEA) Station Operations

**WHAT WE'RE ABOUT** We're creating an airline people love. It begins with each Alaska Airlines employee, bringing unique strengths and energy to our work in the air and on the ground. Every day, we go beyond what's expected and reach for the remarkable, together. **YOUR ROLE** Role Summary The Managing Director, Seattle (SEA) Station Operations sets the long-term strategy and oversees the operational and financial performance for Seattle Station Operations. As a people leader, this role establishes strategic goals and direction for a team of directors with a responsibility of customer facing and operational programs that promote process change, resulting in continual improvement in on-time performance, customer satisfaction, staff productivity, and station financial performance while promoting a solid culture of safety and compliance. Key Duties - Establishes strategic goals and direction for the Seattle (SEA) station operations to improve safety, operational, people and financial performance. - Oversees SEA airport business systems, technology, and processes needed to continually improve station performance. - Oversees SEA hub's cross-divisional, operational performance leadership team, driving to root cause problem identification and action plans to fix failure points. - Influences across the company and provides strategic recommendations to enterprise leaders to ensure our operation has the resources necessary to run efficiently and with the utmost safety standards while providing our guests with a remarkable experience. - Influences company culture through action, presence and reinforcement of behaviors. - Implements and oversees operational plans to ensure stations meet performance objectives, safety action plans, and compliance guidelines. - Drives optimal performance for ADA compliance, customer satisfaction, and on-time performance through regular performance reviews with Director and above vendor management teams. - Oversees and provides input on negotiating strategies for customer-facing vendor contracts (e.g., Wheelchair Service, Curbside Check-in) and ground operations (e.g., Ramp). - Develops people through effective performance management and ongoing feedback, focusing on fostering strategic and systems thinking, development of talent, and succession planning across teams and functions - Approves and manages budgets aligned to division goals and financial objectives. Participates with interviewing and hiring of new management positions. - Directs effective working relationships with union leadership through regular communication with the IAM. Job-Specific Skills Required - 10 years of customer service experience in a fast-paced environment. - 7 years of people leadership experience, preferably managing large groups of employees and leading multiple functions. - A Bachelor's degree, or willingness to attain a Bachelor's degree within six years of start date. - Working knowledge of fiscal control systems, staffing processes, safety, and security compliance. - Strong interpersonal skills, with the ability to drive outcomes in the best interest of the company directly (particularly with direct reports) and indirectly with others in the organization (e.g., executive sponsors, sponsors, or other stakeholders). - Ability to proactively influence operational outcomes, to set strategy, and to develop and monitor action plans to execute that strategy. - Proven change management skills and a thirst for applying research and best practices to existing business problems. - High energy, positive and executive-level presence along with top-notch written and verbal communication, public speaking, influence and motivational skills. - Demonstrated leadership cultivating and motivating teams of high performing individuals, including effectively leading through managers of managers. - Solid knowledge of TSA, FAA and IATA regulations and requirements related to customer handling. - High school diploma or equivalent. - Minimum age of 18. - Must be authorized to work in the U.S. Preferred - Experience managing employees in a union environment. Job-Specific Leadership Expectations - Embody our values to own safety, do the right thing, be kind-hearted, deliver performance, and be remarkable. - Innovative, apolitical, resilient, fact-based and creative solutions-focused mindset, with ability to thrive in a rapidly-changing, collaborative environment and to manage conflict. - Proven ability to leverage business acumen and analytic capability to position the organization as a change agent and key business partner. **EQUAL EMPLOYMENT OPPORTUNITY** Horizon Air and Alaska Airlines are equal opportunity employers. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, protected veteran or disabled status, or genetic information. Horizon Air and Alaska Airlines will consider for employment qualified applicants with arrest and conviction records in accordance with applicable Federal, State, and local laws. Horizon Air and Alaska Airlines participate in E-Verify, a service of the Department of Homeland Security (DHS) and Social Security Administration (SSA), where required. **Job ID** 36068 **Location** Seattle, WA **FLSA Status** Exempt **Full/Part Time** Full-Time **Regular/Temporary** Regular
Apply Now