Al Futtaim Jobs - Director UX Leader | Group Digital | Dubai (AE)

At Al-Futtaim, we look for the world’s top leaders with the entrepreneurial spirit, global vision, and passion to consistently drive our diverse teams forward as we continue to expand our company across all sectors. Our work is propelled by the desire to make a difference and become one of the most progressive companies in the Middle East and beyond. At the centre of our actions and visions are Al-Futtaim’s Values of Respect, Integrity, Collaboration, and Excellence, and we recognise and reward quality performance aligned to these.

 

As a humble family business that started on the banks of the Dubai Creek in the 1930s, Al-Futtaim has expanded to a presence in 31 countries, a portfolio of over 200 companies, and 42,000 employees. Our career opportunities span from our home base in the UAE out to the shores of Singapore and we are in industries ranging from automotive and retail, to finance and real estate, working with international names like Lexus, Ikea, Robinsons, and Toshiba. Our multicultural and multinational team gives us the global mindset to grow and impact the people, markets, and trends around us.

 

Come join us to live well, work better, and be the best.

 

About The Role

 

The role will support the Chief Digital officer in launching positive Digital Consumer experiences across the Group and will be pivotal in transforming the core of how we do business.

 

The role will collaborate with the Group Director, Marketing to not only set a strategy and vision for the customer/user but to use the skills and approaches of UX to help execute the plan beyond just the product experience and into other customer/user touch points.  

 

S/he will also be responsible in the continuous improvement of customer/user experience through building new capabilities and business models while supporting divisions in delivering their strategies. The role will identify, devise and implement various digital experiences to enhance user customer/experience. S/He will be overseeing and directing end to end product design from problem identification, implementation of solution, continuous improvement to enhancements.

 

Key Responsibilities

 

Strategy and Planning

 

• Define, devise and launch vision and strategy for the Al Futtaim Group’s Digital Consumer Experience in collaboration with Group Marketing
• Design, propose and implement innovative solutions complimentary to the various verticals across the group
• Design, propose and implement innovative business models to support the positive customer/user experience agenda
• Oversight of the entire customer/user journey, by defining and creating the customer journey map
• Identify business and customer/user needs through technology, product and business and translating those to creative and intuitive digital experiences
• Define and implement the Digital customer/user experience strategy and product roadmap for the Group
• Oversee implementation and acceptance of Digital customer/user experience Strategy across the Group
• Manage executive and stakeholder alignment to drive a common UX vision that supports the product roadmap
• Set foundations of design principles for the Al Futtaim Group
• Translate complex ideas into understandable concepts that evolve and enhance the product experience
• Advocate the consumer/user by negotiating for and producing the best experience possible
• Champion good product design practices based on research and analysis centred around the consumer/user needs
• Encourage and foster a friendly and collaborative space to encourage creativity that will serve the customer/user experience
• Collaborate and work with UX designers, researchers etc to implement Group user experience strategy and bring a huge level of user experience knowledge to the team
• Define the design culture as product offerings of the group matures and evolves to become a world-class design culture that is inspiring, innovative, diverse, growth-oriented, and integrated
• Help create and evolve design standards, best practices, and pattern libraries that account for user needs and context, while reinforcing brand values and standards. Guide the team to follow and develop these guidelines to ensure a high level of quality
• Innovation champion and will develop and grow partnerships that will pave way for new products and services that will enhance the customer/user experience
• Identify innovative ideas that are worth investing on that are in-line with the positive customer/user experience

 

Delivery and Implementation

 

• Ensure high visibility of product design across the dev team
• Ensure UX teams are “set up for success” in the execution of both roadmap and advanced concept initiatives.
• Ensure all UX team deliverables comply with usability, content, SEO, accessibility, and design standards and strategies; and support analytics and usability research findings as well as data
• Work with business to understand customer/user needs by facilitating and supporting discovery sessions that could uncover opportunities
• Plan and conduct customer/user research and competitor analysis and interpret data and qualitative feedback
• Support business in identifying design tools to deliver concepts
• Translate concepts into user flows, wireframes, mockups and prototypes that lead to intuitive user experiences.
• Determine the architecture and create sitemaps
• Facilitate each of division’s product vision by researching, conceiving, sketching, prototyping and user-testing experiences for digital products.
• Design and deliver wireframes, user stories, user journeys, and mockups optimized for a wide range of devices and interfaces.
• Identify design problems and devise elegant solutions.
• Make strategic design and user-experience decisions related to core, and new, functions and features.
• Take a user-centered design approach and rapidly test and iterate your designs.             

 

About You

 

• • Bachelor’s degree
  • Advanced degree or certifications in User Experience design
  • 15+ of years’ experience designing and delivering user-centered, engaging experiences across a range of platforms and can demonstrate the success and impact of your efforts for both users and business
  • Including 7+ years of management experience, including experience leading large design teams of within a cross functional organization
  • Strong portfolio of UX/Product design work
  • Experience designing for Omni channel experiences
  • Comfortable working with a variety of business partners and delivering outcomes
  • Experience with design and prototyping tools, such as Sketch and/or Figma, Photoshop, Fireworks, Invision
  • Experience with working in an established design system
  • Experience with Design Thinking, Design Strategy, Lean UX, or similar methodologies
  • Strong communication and presentation skills

 

Ref: NB

 

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Before you click “apply”: Please read the job description carefully to ensure you can confidently demonstrate why this opportunity is right for you and take the time to put together a well-crafted and personalised CV to further boost your visibility. Our global Talent Acquisition team members are all assigned to specific businesses to ensure that we make the best matches between talent and opportunities. We not only consider the requisite compatibility of skills and behaviours, but also how candidates align with our Values of Respect, Integrity, Collaboration, and Excellence.

 

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