Al Futtaim Jobs - Customer Service Officer - Chrysler, Jeep, Dodge & Ram | Trading Enterprises | Dubai (Dubai, AE)

Job Requisition ID: 57977 

No two days are the same at Al-Futtaim, no matter what role you have. Our work is driven by the desire to make a difference and to have a meaningful impact with the goal of enriching everyday lives. Take our engaging and supportive work environment and couple it with a company culture that recognises and rewards quality performance, and what do you get? The chance to push the limits every single day.

 

As a humble family business that started on the banks of the Dubai Creek in the 1930s, Al-Futtaim has expanded to a presence in 31 countries, a portfolio of over 200 companies, and 42,000 employees. You’ll find us in industries ranging from automotive and retail, to finance and real estate, and connecting people with international names like Lexus, Ikea, Robinsons, and Adidas. Our team is proudly multicultural and multinational because that kind of diverse representation gives us the global mindset to grow and impact the people, markets, and trends around us.

 

Come join us to live well, work better, and be the best.

About the Position:

We are looking for experienced Customer Services Officer to join our Trading Enterprises team in Dubai. Your main role is to receive the customers in the workshop and handle the telephone board to facilitate proper customer reception and better communication-flow.

 

Specifically, your key responsibilities will include:

• Greet and meet visitors with courtesy, directing them to the relevant person
• Efficient and courteous in handling of telephone calls, ensuring clear verbal communication, provide necessary information/guidance to caller and transfer the call to the relevant person, or if required take clear concise message and pass message on
• Attend to customer inquiries on phone or personal regarding Workshop timings, telephone numbers, locations, etc. Normal inquiries are handled by the job holder herself/himself. In case technical information or any other serious nature, the inquiries are directed to the concerned person for their handling.
• Call the customers for reminding & confirming the timing of the booking. Look up the web site for all the booked cars for any pending recalls and adding it to VRF.
• Calling the customer who missed the booking and reconfirming another date. Carrying out booking on abs module.
• Generating report on booked and walk-in customers. Calling customers based on reports from parts on VOR parts availability and booking appropriately.
• Overview of reception area. (Coffee machine, lights cleanliness etc).
• Maintaining records of courtesy car movements.

 

About You:

The ideal candidate for this role should possess a Diploma or a College Degree. You should have a minimum of 2 years’ experience in customer service preferably in Automotive Aftersales industry. You must have a strong understanding of IT systems and kknowledge of PBX Board handling. Working knowledge of MS Office applications specifically MS Excel is required. You must also possess excellent and effective communication skills, customer orientation, good interpersonal and rapport building capabilities. Excellent organizational and administrative skills, including an ability to meet deadlines and manage a varied workload in a busy environment is a must.

 

We’re here to provide excellent service but a little help from you can ensure a five-star candidate experience from start to finish.

 

Before you click “apply”: Please read the job description carefully to ensure you can confidently demonstrate why this opportunity is right for you and take the time to put together a well-crafted and personalised CV to further boost your visibility. Our global Talent Acquisition team members are all assigned to specific businesses to ensure that we make the best matches between talent and opportunities. We not only consider the requisite compatibility of skills and behaviours, but also how candidates align with our Values of Respect, Integrity, Collaboration, and Excellence.

 

As part of our candidate experience promise, we also want to make ourselves available to you throughout the application process. We make every effort to review and respond to every application.

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