Al Futtaim Jobs - UAE National_GUEST RELATIONS OFFICER_ CHRYSLER JEEP DODGE_ RAK (Ras Al Khaimah, AE)

Job Requisition ID: [[60413]] 

No two days are the same at Al-Futtaim, no matter what role you have. Our work is driven by the desire to make a difference and to have a meaningful impact with the goal of enriching everyday lives. Take our engaging and supportive work environment and couple it with a company culture that recognises and rewards quality performance, and what do you get? The chance to push the limits every single day.

 

As a humble family business that started on the banks of the Dubai Creek in the 1930s, Al-Futtaim has expanded to a presence in 31 countries, a portfolio of over 200 companies, and 42,000 employees. You’ll find us in industries ranging from automotive and retail, to finance and real estate, and connecting people with international names like Lexus, Ikea, Robinsons, and Adidas. Our team is proudly multicultural and multinational because that kind of diverse representation gives us the global mindset to grow and impact the people, markets, and trends around us.

 

Come join us to live well, work better, and be the best.

JOB PURPOSE:

To be the voice and face of the business when the customer first makes contact and engage them by giving them the world’s warmest welcome. Be the first part of the link in the customer experience related to the sales process, handling professionally and efficiently, all initial customer concerns and queries and follow through escalations to ensure closure.

 

KEY ACCOUNTABILITIES: Specify the output required from the job. Identify not more than 7 Key Accountabilities & their performance indicators. NB-Focus on outcomes not tasks

Handling all incoming telephone communications, using systems provided to log reasons for call or visit and forwarding to relevant team members, subject to availability

Providing excellent and a delightful customer experience as per company policy and procedures

Resolving customer queries promptly, within company guidelines, before escalating to higher level if necessary

Attending to customer needs, understand their requirements so that maximum number of enquiries are handled quickly and forwarded on responsibly

Logging calls (including time, date and caller details)

Maintaining an up to date knowledge of personnel and procedures

Delivering a warm welcome to all walk-in customers quickly and as proficiently as possible, by coordinating with employees and customers.

 

JOB CONTEXT: Define organizational policy and other factors that have a critical impact on the job

This role is the first touch point of the business with the customer and sets the tone for the customer engagement journey.

Responsible for escalating complaints and following through with concerned department/personnel to ensure that the issues are closed

 

QUALIFICATIONS, EXPERIENCE, & SKILLS:

Minimum Qualifications and Knowledge:  High School

 

Minimum Experience:  1 -2 years in a service or similar industry

 

Job-Specific Competencies:

• Good English communication skills - Arabic is an added advantage
• Excellent telephone manners and listening skills
• Totally customer oriented
• An understanding of IT systems would be advantageous

Behavioural Competencies :

• Proactive, hardworking, motivated approach to work
• Energetic and a sunny disposition at all times
• Ability to be objective and maintain a professional composure at all times

We’re here to provide excellent service but a little help from you can ensure a five-star candidate experience from start to finish.

 

Before you click “apply”: Please read the job description carefully to ensure you can confidently demonstrate why this opportunity is right for you and take the time to put together a well-crafted and personalised CV to further boost your visibility. Our global Talent Acquisition team members are all assigned to specific businesses to ensure that we make the best matches between talent and opportunities. We not only consider the requisite compatibility of skills and behaviours, but also how candidates align with our Values of Respect, Integrity, Collaboration, and Excellence.

 

As part of our candidate experience promise, we also want to make ourselves available to you throughout the application process. We make every effort to review and respond to every application.

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