Communications Manager (Ft Worth, TX, US)

Location: AA Headquarters 1 (DFW-HDQ1) 
Additional Locations: Dallas/Ft Worth, TX
Requisition ID: 38421 

Overview

Why You'll Love this Job:

This role is part of a dynamic and collaborative team that helps shape the company's actions, along with its engagement with internal and external stakeholders, to help build and protect the American Airlines brand and its reputation.

What You'll do:

The Manager of Communications creates and maintains relationships between team members and American Airlines leadership, influences the evolving corporate culture, advances the business strategy – both internally and externally – and works closely with members of the media. This position will report into Global Engagement, but will have strong dotted line ties to senior leaders who lead the daily operation of the airline.

The right person for this job must be able to work in a high-pressure environment with tight deadlines for real-time issues management. This individual must be able to tailor communications to different audiences in the ways that matter most to our team members, customers, media and the general public.

About The Job

• Develops and executes communications strategies around highly volatile and fast-moving issues with tight deadlines. This includes working on real-time operational issues with American Airlines leadership and supporting the crisis response for the airline.
• Supports and leads rapid response operational communications throughout the airline, including creating and developing internal and external communication plans.
• Identify and support communications channels and processes to communicate with frontline team members as well as leadership, support staff, media, customers and the general public.
• Develop compelling business education campaigns that help all team members and general public – along with the media – understand important operational business decisions.
• Develop and execute creative plans for educating and engaging team members about key corporate initiatives, focusing on how these initiatives affect them and their day-to-day job.
• Works with the media to educate them on American Airlines operations, keeping all key stakeholders informed and updated. This includes developing and maintaining important relationships with key aviation reporters, handling media on site at events and acting as on-the-record spokesperson.
• Uphold the integrity of the Global Engagement division by developing and maintaining strong relationships between Global Engagement and operational leaders across the system, as well as with other workgroups within the organization.
• Identify proactive external media opportunities for the airline, and assume media “on call” duties a handful of times a year.
• Ability to work in a fast paced, 24/7 environment to help lead these efforts.

Qualifications

What You'll need for Success:

Required Qualifications

• Minimum 7-8 years relevant work experience in communications, team member engagement or related field
• Bachelor’s degree or equivalent experience / training
• Strong analytical skills, quantitative ability, solution and detail-oriented
• High level of professionalism and discretion in handling confidential information
• Excellent written, verbal communication and presentation skills and experience in strategic communications planning
• Strong team player with ability to work successfully at all levels of the organization
• Ability to lead tasks, manage processes, analyze and problem-solve, working independently as well as in a group
• Thrives in a fast-paced atmosphere where you work under pressure and can meet critical deadlines
• Must have excellent time-management skills with the ability to handle multiple projects at the same time and meet deadlines effectively, efficiently and independently
• Excellent problem-solving skills and the ability to research issues to determine root cause
• Demonstrated proficiency in Microsoft office software (Excel, Word, Outlook and PowerPoint)
• Ability to speak and write in Spanish a plus
• Prior media relations experience a plus
• Ability to travel

 

Additional Locations: Dallas/Ft Worth, TX
Requisition ID: 38421 

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