Al Futtaim Jobs - IKEA Food & Beverage Team Leader | IKEA | Al Wahda, Abu Dhabi | UAE (Abu Dhabi, AE)

About Al-Futtaim Private Company LLC

 

No two days are the same at Al-Futtaim, no matter what role you have. Our work is driven by the desire to make a difference and to have a meaningful impact with the goal of enriching everyday lives. Take our engaging and supportive work environment and couple it with a company culture that recognises and rewards quality performance, and what do you get? The chance to push the limits every single day.

 

As a humble family business that started on the banks of the Dubai Creek in the 1930s, Al-Futtaim has expanded to a presence in 31 countries, a portfolio of over 200 companies, and 42,000 employees. You’ll find us in industries ranging from automotive and retail, to finance and real estate, and connecting people with international names like Lexus, Ikea, Robinsons, and Adidas. Our team is proudly multicultural and multinational because that kind of diverse representation gives us the global mindset to grow and impact the people, markets, and trends around us.

 

About Al-Futtaim IKEA

 

GROWING TOGETHER...

 

We are a values-driven company with a passion for life at home. Our vision is to create a better everyday life for the many people.

 

Al-Futtaim IKEA holds the franchise rights for IKEA in Egypt, Oman, Qatar and the United Arab Emirates.

 

About You
You are a passionate and dynamic person ready for bigger scope of responsibility. You want to lead, inspire and build a strong team. You want to attracting visitors to the stores, encouraging IKEA store visitors to stay longer and enjoy more, making it fun for everyone, offering great food with quality at the lowest prices, giving visitors a tasty reason to return again and again, and providing co-workers with a chance to rest and re-charge.
 
What's more, we believe that you have the following knowledge, capabilities and motivation:

• Live and share the IKEA values every day
• Experience of working in a fast-paced and commercial environment.
• Experience of managing and developing a team, preferably in retail environment.
• Business-minded and result-driven with a customer focus
• Strong leadership skills
• Experience of working with an KPI-driven action plan
• Experience of working in vibrant retail environment with proven track record
• Experience of supervising and working in a team
• Knowledge of the IKEA Concept, including our vision and business idea, IKEA culture and values, and how we create our business advantages
• Contribute to a day out for the whole family
• Build trust for the IKEA store among customers, co-workers and suppliers
• Be efficient and generate a reasonable profit
• Excellent communication skills
• Computer Literate

 

About the role
You will support IKEA FOOD in driving Swedish Food Market sales through effective selling and merchandising skills in a fast, friendly and efficient way, thus strengthening the IKEA store’s position as the best home furnishing store in the local market.
 
Key Specific Accountabilities
Customers

• Ensure our customers are always in focus and strive to make them smile. I meet and serve our customers showing empathy and care. I am willing to listen and support them with an attitude based on the IKEA values.
• Lead by example and am a good ambassador for the IKEA store in all contact with our customers
• Always look at  store through the eyes of our customers and walk the store regularly. 
• Take immediate action to meet the needs of customers and give input on how to continuously improve the meeting with them. 
• You know about the services offered in my store and use this knowledge to help customers.
• Ensure our customers have a great shopping experience at all times throughout the day.

Commercial

• You have an overview of the store business plan and IKEA Food action plans, and actively contribute towards action plan.
• Secure an irresistible food offer by ensuring an attractive presentation and communication of the range.
• Passionate about products and actively learn about their content, origins and other benefits. 
• Aware of top-selling products and 3 Aces and 1 King, and ensure they are available and clearly communicated and displayed at all times.
• Actively contribute and support relevant marketing and in-store activities.
• Support manager in implementing range changes in a simple and cost-conscious way.
• Efficiently maintained as well as clean, organised, attractive and inviting to provide a positive customer experience.
• Local market awareness to give my manager input regarding range and pricing.

People

• Collaborate with manager to ensure all the co-workers in my area understand the IKEA Concept and key guidelines, as well as how these have an impact on their specific roles.
• Lead by example and support and coach my colleagues on the job so they can meet the needs of our customers and grow professionally.
• Actively to create an environment where the IKEA culture is a strong and living reality, and diversity is valued, to ensure IKEA Food is regarded as a great place to work.
• Take an active role in my team and co-operate when needed with colleagues in other parts of the store Steering the business
• Contribute to making the IKEA store successful, high performing and capable of achieving sales growth.
• Agree on goals and take appropriate action to meet them.
• Challenge costs by working in a lean, simple, cost-conscious way, using and sharing good examples and encouraging the team to discover smarter ways of working.

Operations

• Ensure that the IKEA Quality and Food Safety Policies and routines are followed.
• Report any food incident, or potential incident, through CASY and inform my manager. Contribute to creating a “safety first” culture where co-workers are encouraged to raise and discuss concerns and solutions.
• Ensure there is the right number of co-workers in the right place at the right time to run my area successfully.
• Work proactively to avoid bottlenecks and consistently improve customer satisfaction.
• Ensure the daily operational routines and actions set out by my manager for the area are implemented.

 
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A few more things for you

 

Interest? Then please join us for a rewarding career journey!

 

We are here to provide excellent service but a little help from you can ensure a five-star candidate experience from start to finish.

 

Before you click, “apply”: Please read the job description carefully to ensure you can confidently demonstrate why this opportunity is right for you and take the time to put together a well-crafted and personalised CV to further boost your visibility. Our global Talent Acquisition team members are all assigned to specific businesses to ensure that we make the best matches between talent and opportunities. We not only consider the requisite compatibility of skills and behaviours, but also how candidates align with our Values of Respect, Integrity, Collaboration, and Excellence.

 

As part of our candidate experience promise, we also want to make ourselves available to you throughout the application process. We make every effort to review and respond to every application.

 

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