Staff Assistant, Flight Service - Chile SCL (Santiago, RM, CL)
Location: Santiago, Chile
Requisition ID: 38544
Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you’ll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you’ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board!
- The Flight Service Coordinator (Staff Assistant) role provides support and assistance to managers/team members and manage general administrative and operational activities.
- The role is a part of the Flight Service team within our Customer Experience - Flight group. You’ll bring your time management, effective communication and organizational skills.
- Respond to Flight Attendants general questions in person and by phone in a wide variety of topics.
- Legal paperwork: Projected NAs, Real NAs, vacation forms, salary stubs (Preparation / Signature / Keeps logbook /Filing).
- Coordinates arrival and departure transportation with vendor.
- Process FA’s expense reimbursements.
- Invoices: process, upload in Invoice works and keep local spending spreadsheets updated.
- Tablets: responsible of loaners in base and provide general support.
- Sick and other absences.
- Liaison between FAs and MetLife.
- Liaison and consultant to Chile Sueldos y Beneficios.
- Preparation of certificates and letters requested by FAs.
General
- Orders office supplies and maintains the e-board in the crew rooms.
- Cooperates with Duty Manager with all aspects of Planning and Payroll.
- In the absence of the Duty Manager, the Flight Service Coordinator will assume all Duty Manager administrative and operational functions.
- Coordination of local Base meetings.
- SAP: monthly review.
- Special projects as required.
- Good understanding of the collective bargaining agreements and working with a contract labor group.
- Viaticos Stubs: printing and distribution.
- CQ in DFW: send FAs PNRs, hotel and transportation info before each group departs.
Minimum Qualifications- Education & Prior Job Experience
- Previous on-the-job office/clerical and administrative experience.
- Must possess excellent communication and organization skills.
- Business Administration degree will be considered a plus.
- Be able to work morning and night shifts including weekends and holidays. Rotates shifts and days off, and works overtime when required.
- Good understanding of the collective bargaining agreements and working with a contract labor group.
- Ability to read, write, fluently speak and understand the English and Spanish language
Skills, Licenses & Certifications
- Intermediate level of proficiency in MS Office.
- Proven above average interpersonal and organizational skills.
- Excellent writing and oral communication skills in English and Spanish.
- Must be able to work under pressure and effectively multitask to meet the demands of the position and deadlines.
- Demonstrate leadership, analytical and resolution skills, initiative and good judgment.
- Be proactive and problem solving oriented.
From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.
Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life’s journey? Feel free to be yourself at American.
All applicants must have the legal documents to live and work in Chile at time of applying.
Requisition ID: 38544
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