Specialist/Senior Specialist, Communications (Ft Worth, TX, US)

Location: DFW Headquarters Building 8 (DFW-SV08) 
Additional Locations: None
Requisition ID: 39177 

Intro

Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you’ll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you’ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board!

Why you'll love this job

This role is part of a dynamic and collaborative team that helps shape the company's actions, along with its engagement with internal and external stakeholders, to help build and protect the American Airlines brand and its reputation. The Senior Specialist of Communications creates and maintains relationships between team members and American Airlines leadership, influences the evolving corporate culture, advances the business strategy – both internally and externally – and works closely with members of the media. This position will report into Global Engagement, but will have strong dotted line ties to senior leaders who lead the daily operation of the airline.

What you'll do

• Develops and executes communications strategies around highly volatile and fast-moving issues with tight deadlines. This includes working on real-time operational issues with American Airlines leadership and supporting the crisis response for the airline.
• Supports and leads rapid response operational communications throughout the airline, including creating and developing internal and external communication plans.
• Identify and support communications channels and processes to communicate with frontline team members as well as leadership, support staff, media, customers and the general public.
• Develop compelling business education campaigns that help all team members and general public – along with the media – understand important operational business decisions.
• Develop and execute creative plans for educating and engaging team members about key corporate initiatives, focusing on how these initiatives affect them and their day-to-day job.
• Works with the media to educate them on American Airlines operations, keeping all key stakeholders informed and updated. This includes developing and maintaining important relationships with key aviation reporters, handling media on site at events and acting as on-the-record spokesperson.
• Uphold the integrity of the Global Engagement division by developing and maintaining strong relationships between Global Engagement and operational leaders across the system, as well as with other workgroups within the organization.
• Identify proactive external media opportunities for the airline, and assume media “on call” duties a handful of times a year.
• Ability to work in a fast paced, 24/7 environment to help lead these efforts.

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

• ​Bachelor's degree in related field or equivalent experience/training
• 5 years relevant experience in communications, team member engagement or related field

Preferred Qualifications- Education & Prior Job Experience

• Ability to speak and write in Spanish a plus
• Strong analytical skills, quantitative ability, solution and detail-oriented
• High level of professionalism and discretion in handling confidential information
• Excellent written, verbal communication and presentation skills and experience in strategic communications planning
• Strong team player with ability to work successfully at all levels of the organization
• Ability to lead tasks, manage processes, analyze and problem-solve, working independently as well as in a group
• Thrives in a fast-paced atmosphere where you work under pressure and can meet critical deadlines

Skills, Licenses & Certifications

• Must have excellent time-management skills with the ability to handle multiple projects at the same time and meet deadlines effectively, efficiently and independently
• Excellent problem-solving skills and the ability to research issues to determine root cause
• Demonstrated proficiency in Microsoft office software (Excel, Word, Outlook and PowerPoint)
• Must be able to work in a high-pressure environment with tight deadlines for real-time issues management.
• Must be able to tailor communications to different audiences in the ways that matter most to our team members, customers, media and the general public.

What you'll get

Feel free to take advantage of all that American Airlines has to offer: 

• Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
• Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more. 
• Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
• 401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
• Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel Free to be yourself at American

From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.

Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life’s journey? Feel free to be yourself at American.

Additional Locations: None
Requisition ID: 39177 

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