(USA-OR-Portland) Station Duty Manager

**WHAT WE'RE ABOUT** We deliver excellence with passion. Each Horizon employee aims high, and working closely together, we soar. As a committed partner to Alaska Airlines, we connect the cities, people and promise of the West. Going the extra mile for guests and each other. Taking on each day knowing we're part of something remarkable. **YOUR ROLE** Role Summary The Duty Manager Station Operations is responsible for overseeing the day-to-day operations of ground service and customer service at Horizon Air. As a people leader the Duty Manager leads and establishes priorities for the team to safely run service operations in a challenging, fast pace environment, while maintaining strict compliance standards and customer service expectations. Key Duties -Oversee all phases of airport daily operation with full authority to make decisions critical to running a successful operation while maintain and demonstrating a safety culture that incorporates ?Ready, Safe, GO.? -Manage and ensure that staffing levels are adequate in all operational areas. Day-to-day oversight to ensure lunch and break schedules meet operational flow. -Make recommendations to the Customer Service Manager on appropriate changes to ensure quality service and operational goals are achieved while meeting established productivity goals. -Assess airport operation situation and respond in a manner that maintains operational reliability while ensuring safety, compliance and excellent customer service. -Provide feedback or act on employee performance with recommendations for appropriate coaching and/or development if needed. -Collaborate with Maintenance, Flight Operations, Inflight and MCO to decide acceptable passenger, baggage, and on-time performance impacts due to off schedule operations. -Liaison with station training supervisor on training needs/opportunities with the station and implement any procedural or process changes as they relate to the arrival or departure of aircraft, passenger flow, balancing, and baggage make-up and delivery. -Responsible for employee recognition and attaining operational performance goals such as time to carousel and customer satisfaction. -Oversight for any investigations required on your shift such as injuries, incidents, or accidents. Job-Specific Skills, Experience & Education Required -5 years customer service experience, preferably with proven skills in passenger service or station operations. -2 years of leadership experience. -Bachelor?s degree, or an additional two years of relevant training/experience in lieu of this degree. -Experience with scheduling shift work, budget controls, administering discipline and demonstrated motivation skills. -Regular and predictable attendance and ability to work nights, weekends and holidays. -Demonstrated diplomacy and teamwork skills. -Excellent organizational and interpersonal skills. -Excellent written and verbal communication skills. -High school diploma or equivalent. -Minimum age of 18. -Must be authorized to work in the U.S. Preferred -Familiar with TSA, FAA, and IATA regulations and requirements related to ground handling and passenger boarding. Job-Specific Leadership Expectations Embody our values to own safety, do the right thing, be kind-hearted, deliver performance, and be remarkable. **START YOUR NEW JOURNEY NOW** Submit your application by 10/22/2020 11:59pm (Pacific Time). We'll be happy to see it. **EQUAL EMPLOYMENT OPPORTUNITY** Horizon Air and Alaska Airlines are equal opportunity employers. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, protected veteran or disabled status, or genetic information. Horizon Air and Alaska Airlines will consider for employment qualified applicants with arrest and conviction records in accordance with applicable Federal, State, and local laws. Horizon Air and Alaska Airlines participate in E-Verify, a service of the Department of Homeland Security (DHS) and Social Security Administration (SSA), where required. **Job ID** 36649 **Location** Portland, OR **FLSA Status** Exempt **Full/Part Time** Full-Time **Regular/Temporary** Regular
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