(USA-WA-Spokane) Cargo Services Agent

**WHAT WE'RE ABOUT** We deliver excellence with passion. Each Horizon employee aims high, and working closely together, we soar. As a committed partner to Alaska Airlines, we connect the cities, people and promise of the West. Going the extra mile for guests and each other. Taking on each day knowing we're part of something remarkable. **YOUR ROLE** Role Summary This Cargo Service Agent role works in a warehouse environment assisting customer with cargo needs such as answering inquires, computing cargo rates, initiate and complete cargo bookings, and security screenings. Scope & Complexity This individual contributor role supports customer service activities for Horizon Air Cargo. Key Duties ? Assist customers with shipping needs (e.g. air cargo transactions, airway bill preparation, rating, acceptance, load planning, filling, tracing, and telephone inquiries) in a warehouse environment ? Receive and distribute airfreight, equipment, mail and products within the cargo building ? Use a variety of work aides: computers, carts, dollies, pallets, hand trucks and forklifts ? Performs other duties as assigned Job-Specific Experience, Education & Skills Required o A minimum of 1 year of customer service or community service experience. o Strong written and verbal communication skills. o Ability to juggle multiple tasks in a fast-paced environment. o Valid driver's license o Ability to learn and operate a computerized cargo system. o Typing speed of at least 25 WPM. o Ability to consistently lift 70 lbs. o Must be able to stand for long periods of time. o Must be able to bend, squat, stoop, reach and grasp. o Ability to perform basic mathematics. o Ability to work a flexible schedule including nights, weekends and holidays. o Ability to participate in paid training that may require overnight travel. o Ability to obtain USPS Mail Handling Certification. o Ability to obtain airport security clearance. o Ability to communicate in English. o High school diploma or equivalent. o Minimum age of 18. o Must be authorized to work in the U.S. Job-Specific Leadership Expectations ? Embody our values to own safety, do the right thing, be kind-hearted, deliver performance, and be remarkable **PAY** -$13.50 per hour -Medical, dental, and vision benefits -401K with company match -Performance bonuses -Paid time off -Flight perks **START YOUR NEW JOURNEY NOW** Submit your application by 10/12/2020 11:59pm (Pacific Time). We'll be happy to see it. **EQUAL EMPLOYMENT OPPORTUNITY** Horizon Air and Alaska Airlines are equal opportunity employers. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, protected veteran or disabled status, or genetic information. Horizon Air and Alaska Airlines will consider for employment qualified applicants with arrest and conviction records in accordance with applicable Federal, State, and local laws. Horizon Air and Alaska Airlines participate in E-Verify, a service of the Department of Homeland Security (DHS) and Social Security Administration (SSA), where required. **Job ID** 36624 **Location** Spokane, WA **FLSA Status** Nonexempt **Full/Part Time** Full-Time **Regular/Temporary** Regular
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