(USA-WA-Walla Walla) Ramp / Customer Service Agent

**WHAT WE'RE ABOUT** We deliver excellence with passion. Each Horizon employee aims high, and working closely together, we soar. As a committed partner to Alaska Airlines, we connect the cities, people and promise of the West. Going the extra mile for guests and each other. Taking on each day knowing we're part of something remarkable. **YOUR ROLE** The Ramp and Customer Services Agent is often the first person from Horizon that our customers will meet in person. Not only is customer service very important, so is the ability to work in physically demanding and varying weather conditions. One moment a CSA is scanning people on to a flight and the next, they are repeatedly lifting 50lb bags on and off aircraft or de-icing an aircraft 30 ft. in the air. Then going back inside to help customers with a smile. This role is perfect for someone who can work flexible hours. Perhaps you have your own business that you can schedule around your hours. Or you are new to the workforce or starting a second career. If you've worked outside or in physically demanding conditions with some customer service computer oriented experience, then this is the job for you. It's hard but also very rewarding. Opportunities for advance exist for everyone especially those who excel at their performance. Exceptional attendance and reliability is imperative. Strong computer skills required. KEY RESPONSIBILITIES -Assist guests with travel needs (e.g., answering inquiries, baggage, ticketing, checking-in passengers and boarding flights) in a fast-paced environment. -Work outdoors in all types of weather conditions while performing below wing functions (e.g., transports baggage and cargo, loads and offloads luggage and cargo, aircraft marshaling, pushes back the aircraft and aircraft deicing). -Performs aircraft grooming and security searches. -Perform boarding and gate duties (e.g., assisting and directing guests, making announcements, process standby's and upgrade requests). -Process and secure guest luggage. Files and maintains luggage claims as necessary including damaged, delayed and pilferage. -Loads and offloads luggage and cargo with the use of conveyor belts. -At the direction of management, may be assigned to perform duties of varying capacities to ensure complete guest satisfaction. -Performs other duties as assigned. HOURS - This Part Time position is 10+ hours per week (on average.) Split Shifts - This position will be close to full-time for the first 3-4 weeks of training - This is shift work based on bid seniority. After training, hours will fluctuate depending on the needs of the station with first shift as early as 4am and working as late as 1am. If a flight is delayed, employees are required to stay until the flight is complete even if that means after the scheduled end of the shift. QUALIFICATIONS -A minimum of 1 year of customer service or community service experience. -Strong written and verbal communication skills. -Ability to juggle multiple tasks in a fast-paced environment. -Valid driver's license. -Ability to learn and operate a computerized reservation system. -Typing speed of at least 25 WPM. -Ability to consistently lift 50 pounds. -Must be able to stand for long periods of time. -Must be able to bend, stoop, squat, reach and grasp. -Ability to perform basic mathematics. -Ability to work a flexible schedule including nights, weekends and holidays. -Ability to participate in paid training that may require overnight travel. -Depending on work location, ability to obtain USPS Mail Handling Certification. -Ability to obtain airport security clearance. -Ability to communicate in English. -High school diploma or equivalent. -Minimum age of 18. -Must be authorized to work in the U.S. **PAY** - $13.50 per hour - Monthly operational performance bonus (max $450/quarter) - Annual performance bonus target 5% annual earnings - Flight perks on Alaska Airlines & Horizon Air **START YOUR NEW JOURNEY NOW** Submit your application by 10/15/2020 11:59pm (Pacific Time). We'll be happy to see it. **EQUAL EMPLOYMENT OPPORTUNITY** Horizon Air and Alaska Airlines are equal opportunity employers. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, protected veteran or disabled status, or genetic information. Horizon Air and Alaska Airlines will consider for employment qualified applicants with arrest and conviction records in accordance with applicable Federal, State, and local laws. Horizon Air and Alaska Airlines participate in E-Verify, a service of the Department of Homeland Security (DHS) and Social Security Administration (SSA), where required. **Job ID** 36625 **Location** Walla Walla, WA **FLSA Status** Nonexempt **Full/Part Time** Part-Time **Regular/Temporary** Regular
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