Al Futtaim Jobs - Operations Manager I Healthcare I Dubai- UAE (AE)

<span style="font-family:"Trebuchet MS",sans-serif">No two days are the same at Al-Futtaim, no matter what role you have. Our work is driven by the desire to make a difference and to have a meaningful impact with the goal of enriching everyday lives. Take our engaging and supportive work environment and couple it with a company culture that recognises and rewards quality performance, and what do you get? The chance to push the limits every single day.

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<span style="font-family:"Trebuchet MS",sans-serif">As a humble family business that started on the banks of the Dubai Creek in the 1930s, Al-Futtaim has expanded to a presence in 31 countries, a portfolio of over 200 companies, and 42,000 employees. You’ll find us in industries ranging from automotive and retail, to finance and real estate, and connecting people with international names like Lexus, Ikea, Robinsons, and Adidas. Our team is proudly multicultural and multinational because that kind of diverse representation gives us the global mindset to grow and impact the people, markets, and trends around us.

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<span style="font-family:"Trebuchet MS",sans-serif">Come join us to live well, work better, and be the best.

Role Purpose:

 

<span style="font-family:"Arial",sans-serif">The Operations Manager is responsible for providing <span style="font-family:"Arial",sans-serif">strong leadership and strategic direction to all operations staff. He/she will lead and drive the delivery of organizational effectiveness, high standards of patient care and experience.

 

Job Description:

 

• <span style="font-family:"Times New Roman",serif"><span style="font-family:"Arial",sans-serif">Create and implement standard operational procedure (SOP) and work flow to achieve operational excellence, in compliance with the DHA (Dubai Health Authority) regulations and the UAE federal laws and in conjunction with the Corporate Manager.
• <span style="font-family:"Times New Roman",serif"><span style="font-family:"Arial",sans-serif">Demonstrate proper delegation and assignment of tasks and responsibilities
• <span style="font-family:"Times New Roman",serif"><span style="font-family:"Arial",sans-serif">Handles and facilitates the schedule management process according to the clinic operational needs.
• <span style="font-family:"Times New Roman",serif"><span style="font-family:"Arial",sans-serif">Identify, analyse and resolve all operational issues in a timely manner
• <span style="font-family:"Times New Roman",serif"><span style="font-family:"Arial",sans-serif">Interact regularly with customers to maintain awareness of needs and satisfaction of service provided
• <span style="font-family:"Times New Roman",serif"><span style="font-family:"Arial",sans-serif">Maintain confidentiality of patient records at all times
• <span style="font-family:"Times New Roman",serif"><span style="font-family:"Arial",sans-serif">Ensure the provision of excellent patient experience and all concerns and issues are resolved promptly
• <span style="font-family:"Times New Roman",serif"><span style="font-family:"Arial",sans-serif">Develop, monitor and analyse budget and financial data and utilize resources effectively in conjunction with the Corporate Manager.
• <span style="font-family:"Times New Roman",serif"><span style="font-family:"Arial",sans-serif">Ensure adherence to policies, procedures, and standards related to quality improvement, customer service, patient access, productivity, confidentiality, management of electronic medical records, billing, and facility.
• <span style="font-family:"Times New Roman",serif"><span style="font-family:"Arial",sans-serif">Regularly review and update policies, procedures, process improvement, and training, to help support efficient clinic workflows, productivity, quality improvement and customer service.
• <span style="font-family:"Times New Roman",serif"><span style="font-family:"Arial",sans-serif">Participate in the formulation of clinic objectives and working closely with members of the Clinical Management team.
• <span style="font-family:"Times New Roman",serif"><span style="font-family:"Arial",sans-serif">Develop knowledge of legal issues in all aspects of the operation to ensure compliance with the DHA (Dubai Health Authority) regulations and the UAE federal laws
• <span style="font-family:"Times New Roman",serif"><span style="font-family:"Arial",sans-serif">Promote and maintain positive and professional working relationship with all internal and external customers

 

<span style="font-family:"Times New Roman",serif"><span style="font-family:"Arial",sans-serif">Minimum Qualifications and Knowledge:

<span style="font-family:"Times New Roman",serif"><span style="font-family:"Arial",sans-serif">MBA or Bachelor’s Degree in Business Management or equivalent

 

<span style="font-family:"Times New Roman",serif"><span style="font-family:"Arial",sans-serif">Minimum Experience:

<span style="font-family:"Times New Roman",serif"><span style="font-family:"Arial",sans-serif">10+ years operational management experience preferably in retail or hospitality sectors

 

<span style="font-family:"Times New Roman",serif"><span style="font-family:"Arial",sans-serif">Job-Specific Skills:

<span style="font-family:"Times New Roman",serif"><span style="font-family:"Arial",sans-serif">Strong experience in operational management, financial planning, strategic management

 

 

<span style="font-family:"Times New Roman",serif"><span style="font-family:"Arial",sans-serif">Behavioural Competencies<span style="font-family:"Arial",sans-serif">:

1. <span style="font-family:"Times New Roman",serif"><span style="font-family:"Arial",sans-serif">Excellent presentation and analytical skills
2. <span style="font-family:"Times New Roman",serif"><span style="font-family:"Arial",sans-serif">Strong leadership and supervisory skills
3. <span style="font-family:"Times New Roman",serif"><span style="font-family:"Arial",sans-serif">Exceptional written and oral communication skills
4. <span style="font-family:"Times New Roman",serif"><span style="font-family:"Arial",sans-serif">Good decision making skills
5. <span style="font-family:"Times New Roman",serif"><span style="font-family:"Arial",sans-serif">Strong strategic thinking skills
6. <span style="font-family:"Times New Roman",serif"><span style="font-family:"Arial",sans-serif">Critical Thinking
7. <span style="font-family:"Times New Roman",serif"><span style="font-family:"Arial",sans-serif">Conflict Management

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