Associate Hardware Technician, IT Services (Ft Worth, TX, US)

Location: DFW Intl Apt (DFW-TRML) 
Additional Locations: None
Requisition ID: 39213 

Intro

Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you’ll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you’ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board!

Why you'll love this job

• ​This job is a member of the Information Technology Hardware Team, within the Information Technology Division.
• This position is responsible for assisting in all facets of end-user computing, with a primary focus on hardware break/fix, maintenance and repair. This role includes, but not limited to software/hardware installs, upgrades, repair and overall maintenance of End-User hardware and peripherals.

What you'll do

• Resolves and closes tickets/work orders supporting end-user desktops and peripherals
• Responds to customer support issues escalated from the Helpdesk and/or Field Technician
• Responds to hardware requests escalated from the Technology Distribution Center
• Contributes to desktop projects as a project team member
• Remotely diagnoses and resolves requests utilizing remote tools
• Troubleshoots and collaborates with other departments to assist with infrastructure related issues
• Documents customer interactions in incident management system including asset management
• Recovers data from hard disk drives and/or perform data migration
• Supports remote access for connectivity of hardware product that support wireless and broadband connectivity
• Escalation point of contact and Subject Matter Expert for printer/plotter configuration and repair
• Escalation point of contact and Subject Matter Expert for end user hardware repair
• Performs preventative maintenance of hardware and hardware peripherals
• Work scheduled shift as required

What you'll do (continued)

• Travels, as required
• Support TDC warehouse inventory demand to meet hardware requests for projects or break/fix efforts.
• Perform accurate data entry to support Asset Management
• Maintains consistent working relationship with internal customers, vendors, IT Procurement and Supply Chain Inventory Teams
• Manage and maintain warranty break/fix and repair, to include RMA’s (return/replacement merchandise authorization) for OTBF issues.

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

• Associate / Bachelor Degree in Computer Science, Information Systems, or other related field or equivalent work experience/training
• 3 years of demonstrable ‘hands-on’ IT work experience supporting, repairing and resolving diverse PC desktop software and hardware issues
• Must have firsthand experience supporting desktop computers in a Windows/TCPIP environment

 

Preferred Qualifications- Education & Prior Job Experience

• A+ certification
• MCSE/MCP is a plus
• Previous IT infrastructure experience in Airline/Airport environment

 

Skills, Licenses & Certifications

• Overall knowledge of all Windows based operating systems including Windows 7
• Familiarity with workflow and with ticketing systems
• Knowledge of VPN connectivity and ability to troubleshoot issues
• Ability to work independently and perform in a collaborative, team based environment
• Must be able to lift at least 30 lbs
   

What you'll get

Feel free to take advantage of all that American Airlines has to offer: 

• Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
• Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more. 
• Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
• 401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
• Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel Free to be yourself at American

From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.

Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life’s journey? Feel free to be yourself at American.

Additional Locations: None
Requisition ID: 39213 

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