Analyst, Customer Experience Industrial Engineering (Ft Worth, TX, US)

Location: DFW Headquarters Building 8 (DFW-SV08) 
Additional Locations: None
Requisition ID: 41919 

Intro

Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you’ll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you’ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board!

Why you'll love this job

• This position will be responsible for process standardization and capacity modelling. Works closely with airport leadership and the
  Headquarter teams on providing inputs for airport standards.
• This job is a member of the Airport and Partner Planning and Analysis Team within the Airport Operations Division.

What you'll do

• Facilitate lean six sigma and continuous improvement projects along with identifying process improvement opportunities
• Constructs time studies to measure the workload capacity of airport team members or airline processes
• Uses qualitative and quantitative observations/data to develop information, evaluate key performance indicators to drive solutions to root causes, and model requirements to be used to feed staffing and schedule decisions
• Works closely with all levels of airport personnel to explain models, provide support, evaluate changes, and achieve buy in to processes and practices
• Collaborates across many work groups to ensure all changes are sustainable
• Understands and explains how changes in policies, procedure, or technology would effect a process or capacity model
• Builds and recommends strategies to optimize staffing, ground time, and misconnect efficiencies
• Develops a timeline and oversees it from beginning to implementation
• Understanding of lean six sigma methodology and drives continuous improvement thinking at American Airlines
• Ability to travel up to 40% of the time

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

• ​Bachelor’s degree in relevant field or equivalent experience/training

Preferred Qualifications- Education & Prior Job Experience

• Experience with SQL, Python, and simulation software
• Experience working with union or frontline level employees
• Capacity modelling experience with a focus on staffing
• Green Belt Certification

Skills, Licenses & Certifications

• Knowledge of Microsoft Office software, including Access, Excel, Word and PowerPoint
• Strong leadership and organizational skills
• Excellent quantitative and analytical skills with an aptitude for problem solving
• Ability to work effectively, meet deadlines, and shift priorities appropriately in a fast-paced, dynamic work environment with great attention to detail
• Ability to work independently with minimal supervision 
• Ability to effectively communicate both verbally and written with all levels within the organization

What you'll get

Feel free to take advantage of all that American Airlines has to offer: 

• Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
• Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more. 
• Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
• 401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
• Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel Free to be yourself at American

From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.

Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life’s journey? Feel free to be yourself at American.

Additional Locations: None
Requisition ID: 41919 

Apply Now