Analyst/Senior Analyst, Customer Experience Strategy (Ft Worth, TX, US)

Location: DFW Headquarters Building 8 (DFW-SV08) 
Additional Locations: None
Requisition ID: 40302 

Intro

Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you’ll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you’ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board!

Why you'll love this job

• ​This job is a member of the Customer Experience Delivery & Innovation Team within the Customer Experience Division.
• Responsible for working with CEID leadership to set internal department goals based on current and future company initiatives. Will also work with internal and external stakeholders to help with the department strategy and prioritizing projects.
   

What you'll do

• Executes Customer Experience Innovation and Delivery (CEID) strategy based on company goals, analysis, and input from department leadership and external partners
• Leads large scale ad-hoc projects as directed by CEID leaders
• Supports internal groups in building accurate and timely project justifications (5 points) through analysis, collaboration and strategic thinking
• Acts as resource to key internal departments to define and prioritize requirements
• Prepares business case justifications in support of all capital asset requisitions
• Liaises with product owners/customers and all other areas/individuals and business stakeholders, including training, IT, etc. impacted by a project
• Conducts project meetings; completes project tracking/analysis reports; reports to management and business owners regarding project progress, issues, and risks
• Communicates project status to management and business leaders as necessary via presentations and other business documents
• Identifies barriers and solutions requiring management intervention
• Leads change management initiatives

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

• ​Bachelor’s degree in relevant field or equivalent experience/training
• 2 years of airline experience
• 2 years of developing business solutions, finance, or related analytical work
• Knowledge of airport operations
• Basic knowledge of operational processes and procedures

Preferred Qualifications- Education & Prior Job Experience

• ​Masters Degree in Business Administration or related field

Skills, Licenses & Certifications

• Ability to collaborate across a wide variety of departments and intra-department
• Strong organizational, planning and problem solving skills
• Ability to set priorities and work independently to achieve deadlines
• Excellent interpersonal skills
• Advanced skills in Microsoft Office to include Microsoft Word, Excel, Power point
• Ability to effectively manage multiple, concurrent projects
• Ability to work well within a team environment

What you'll get

Feel free to take advantage of all that American Airlines has to offer: 

• Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
• Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more. 
• Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
• 401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
• Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel Free to be yourself at American

From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.

Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life’s journey? Feel free to be yourself at American.

Additional Locations: None
Requisition ID: 40302 

Apply Now