Al Futtaim Jobs - Solution Expert - Business Applications - POS | Retail - Group Digital | Dubai (Dubai, AE)

Job Requisition ID: 97541 

No two days are the same at Al-Futtaim, no matter what role you have. Our work is driven by the desire to make a difference and to have a meaningful impact with the goal of enriching everyday lives. Take our engaging and supportive work environment and couple it with a company culture that recognises and rewards quality performance, and what do you get? The chance to push the limits every single day.

 

As a humble family business that started on the banks of the Dubai Creek in the 1930s, Al-Futtaim has expanded to a presence in 31 countries, a portfolio of over 200 companies, and 42,000 employees. You’ll find us in industries ranging from automotive and retail, to finance and real estate, and connecting people with international names like Lexus, Ikea, and Adidas. Our team is proudly multicultural and multinational because that kind of diverse representation gives us the global mindset to grow and impact the people, markets, and trends around us.

 

Come join us to live well, work better, and be the best.

 

About the Role

The Solution Expert - Business Applications needs to understand and implement Business Processes in a Retail environment by designing appropriate solutions supporting the customers’ business requirement.

Within particular process area the Solution Expert - Business Applications - POS will be responsible for the global solution which includes responsibility for the method and processes used to translate business requirements into a coherent solution considering balancing both the functional needs and data architecture. The role will be key in providing direction and support to the team that is tasked with building and testing the end solution. Implementing appropriate processes to drive high quality and sustainable solutions will be critical.

The Candidate will be an experienced Consultant who is organized, reliable and has a proven track record. Used to working with and getting the best from project and support teams you will provide the Business process design skills that complement the ability of EIT to deliver to promise.

This role will suit candidates who are looking to contribute to an exciting leading edge organization that offers significant career development. EIT is constantly being challenged to address the group’s significant and sustained growth.

 

Support and Maintenance of the Business applications

The successful candidate will demonstrate the ability to manage business process related activities including:

• Resolution of Service Request and Requests for Change within SLA agreements
• To provide an expert level of skills & knowledge in the evaluation, testing and delivery of Business application and business process developments.
• Collaborate with the business in identifying functional requirements for process groups, and create corresponding technical specifications
• Develop test scripts, perform unit testing, and contribute to integration testing of development objects
• Provide technical support to end users; diagnose and resolve application-related issues, identify root causes, as well as institute corrective actions and preventive measures.
• Carry out detailed impact assessments for proposed change requests, proposing alternative cost-effective solutions where appropriate.
• Ensure Change Controls are developed, tested & released according to an agreed schedule and ensure all high business impact changes are escalated as appropriate.
• Expected to be involved in some support activities and a number of development activities and to have developed excellent business process design skills.
• Functioning as technical expert and providing support on one or more modules.
• Recommending revision to application related business processes to increase efficiency, accuracy, and timeliness.
• Gathering, defining and documenting high-level business requirements on behalf of the business process owners, business system owners, subject matter experts, users, and other stakeholders, then developing detailed functional and design specifications suitable for implementation.
• Participating in all phases of the system development lifecycle.
• Working with quality assurance in the design and performance of acceptance tests, change control, and release management processes.

Design and Evolution of the business process design

• The successful candidate will demonstrate the ability to manage all aspect of the business mapping and blueprinting.
• Process design and gap analysis to standard functionality within the business blueprint project phase
• Able to evaluate the system strategies and requirements related to application components, recommending and implementing them
• Developing and documenting the detailed design and configuration of the business process

 

Delivery of programme/project solutions

• Develop functional specifications for reports, forms, and interfaces, modifications, and data conversions
• Legacy data mapping and integration to other modules and Legacy applications.

 

Demonstrated commitment to change/incident management

• Responsible for ensuring that the system change request process is adhered to in terms of quality and commitment to timelines for estimation/delivery

 

About the Requirements

Qualifications/Knowledge: A degree in Information Systems/Project Management related discipline

Job Specific Training:

• Project Management experience
• Business process management
• Business Systems Analysis
• Business process improvement methods eg Lean Six Sigma Continuous Improvement

Solution Design

• Strong business process knowledge.
• Deep functional knowledge of large scale/global retail application Implementations
• Data modelling skills
• Process Software Release Methodology

General:

• Experience in Performance tuning, Security fixes, Cloud application development
• Picks up new technologies with ease, solves complex technical problems and multitasks between different projects
• Resource should be very strong in technical and possess design capabilities. 
• Ability to change direction and reprioritize in response to a fluctuating work or customer environment.
• Consummate Customer liaison skills, with a dedicated and positive attitude
• Excellent negotiation, process/analytical, organizational, customer service and communication skills

 

• Proven track record of building and maintaining strong working relationships
• Strong communications skills and ability to communicate and influence at all levels.
• Demonstrated facilitation, communication and collaboration skills
• Understands delivery within a context of possible constraints (e.g., cost, schedule) and able to operate effectively within those constraints
• Able to provide coaching and knowledge transfer to team members, including ensuring that resources have proper understanding of application functionality and system technologies

Experience:

• 10+ years’ experience in Retail or F&B business applications implementation and support environment (Retail PRO experience mandatory)
• Working knowledge of Systems Lifecycle
• Experience in ERP - POS integration systems and support.
• Technical proficiency as a Retail Functional consultant
• 6-8 years’ Experience of working in the retail industries is must
• 6-8 years of experience in Retail POS systems
• Databases: Preferably Oracle Exposure to SQL databases a definite plus.
• Experience of working with SAP environment would be advantage.

We’re here to provide excellent service but a little help from you can ensure a five-star candidate experience from start to finish.

 

Before you click “apply”: Please read the job description carefully to ensure you can confidently demonstrate why this opportunity is right for you and take the time to put together a well-crafted and personalised CV to further boost your visibility. Our global Talent Acquisition team members are all assigned to specific businesses to ensure that we make the best matches between talent and opportunities. We not only consider the requisite compatibility of skills and behaviours, but also how candidates align with our Values of Respect, Integrity, Collaboration, and Excellence.

 

As part of our candidate experience promise, we also want to make ourselves available to you throughout the application process. We make every effort to review and respond to every application.

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