Al Futtaim Jobs - Saudi National - Customer Support Representative (X2) | FAMCO | Al Futtaim | Dammam & Riyadh (Jeddah, SA)

 

Job Requisition ID: 112241 

 

No two days are the same at Al-Futtaim, no matter what role you have. Our work is driven by the desire to make a difference and to have a meaningful impact with the goal of enriching everyday lives. Take our engaging and supportive work environment and couple it with a company culture that recognises and rewards quality performance, and what do you get? The chance to push the limits every single day.

 

As a humble family business that started on the banks of the Dubai Creek in the 1930s, Al-Futtaim has expanded to a presence in 31 countries, a portfolio of over 200 companies, and 42,000 employees. You’ll find us in industries ranging from automotive and retail, to finance and real estate, and connecting people with international names like Lexus, Ikea, and Adidas. Our team is proudly multicultural and multinational because that kind of diverse representation gives us the global mindset to grow and impact the people, markets, and trends around us.

 

Come join us to live well, work better, and be the best.

 

Al Futtaim FAMCO is currently looking to recruit an experienced Customer Service Representatives to join our team in Saudi Arabia .In this role you will be responsible for ensuring all clients who purchase Volvo & other Equipment from FAMCO are offered the full range of parts & service support available from the Company.

 

• The CSR is charged with maximizing opportunity for sales of all Company products’ Parts & Services while working closely with other Company personnel.
• Be the first point of contact between the customer and the branch aftermarket personnel.
• Manage all requests for parts & service and, once secured, manage the information flow to the customer whilst ensuring that the parts supplied and work is carried out in accordance with the customer's requirements.
• The role is a key one in the branch Aftermarket Dept. and the incumbent is expected to take part in a range of department planning and strategy activities
• Effective customer coverage in the sales territory is achieved. (by maintaining a CRM-based coverage plan if applicable)
• Maintain Knowledge of customers” needs and buying trends through Regular field calls. An average of 4 - 6 calls a day is expected.
• Develop and maintain a customer call schedule. If applicable using CRM with a target of 30% of the shop service work being created through your CRM Opportunity‟ schedules.
• Identify and develop new accounts through active prospecting and Follow up.
• Where practical, attend all new machine delivers. Offer PM contracts and to explain all P&S offerings such as CSA’s – CAP Care Track etc.
• Monitoring  each  customer’s  parts  and  service  requirements  to ensure that all jobs and parts deliveries are completed on time in accordance  with  customer  requests  and  that  all  changes  are reported to the customer as soon as practicable.
• Work with customer and branch staff to maintain good customer relations. This may include assisting in the resolution of any disputes.
• Attain budgeted sales volumes, gross profit and market share targets:
• Promote to staff and customers a professional image and ensure the delivery of differentiated service and quality repairs based on accurate technical advice, sound product knowledge and efficient parts delivery.
• Identify sales opportunities with territory and ensure timely calls, presentation, quoting and follow-up to achieve good market share of the available FAMCO service and parts business.
• Target the major sales areas of undercarriage, GET, Engine and Power-train using support programs such as Oil Sampling and More Care Inspections Matris to ensure every opportunity is taken to secure parts and labor sales.
• Work with Head office Technical and Support staff to identify business opportunities within the customer base and to present an appropriate sales solution to the customer.
• Work with branch Service Manager to prepare and present estimates and/or service quotes to all customers in the territory.
• Maintain a high level of professionalism and personal presentation in accordance with Company rules and standards:
• Ensure the customer information for your territory is kept up to date in accordance with database guidelines.
• Ensure  your  company  vehicle  is  kept  a  clean  and  tidy condition at all times and all other company property is maintained in good working order.

Make quality an integral part of all work practice by:

• Ensure that high quality is an objective which all employees consider to be paramount. “ done right, done well, done once

 

Qualifications & Experience:

• Graduate/ College Degree with Majors in Marketing/ Sales, preferably in a challenging Parts & Service Environment in the Heavy Equipment Industry.
• Experience as Sales Coordinator/ Sales Representative in automotive industry (Heavy Equipment & Machinery) is advantageous.
• Back ground of technical experience relating to Heavy Equipment.

 

Knowledge & Skills:

• Computer literacy, including word processing, Spreadsheet, email and internet use.
• Good written and oral skills.

 

Key Position Competencies

Achieving Desired Results

• Clearly defines key result areas and effectively achieves the desired results. Critically analyses situations, establishes and works to deadlines and performance standards, and continually monitors progress in all key result areas.

Communication

• Communicates effectively and convincingly to influence others, and negotiate mutually acceptable solutions. Develops effective working relationships with people at all levels within the company.

Commercial Acumen

• Commercial awareness and the ability to understand the workings of the Business Unit, work with all levels of staff within the organization and actively seek input form others.

Customer and Improvement Focus

• Shows an awareness of, and acts to meet customer needs. Strives to continually improve quality and efficiency by developing or facilitating new and effective work practices.

Energy

• Consistently maintains a high level of productivity. Puts in extra effort where required to meet key deadlines; uses positive personal strategies to sustain own energy levels.

Information Management

• Collects and analyses information from a range of sources to identify issues or trends. Produces reports that present information to support decision making in a clear and concise way. Able to use a range of business software for information analysis and presentation including Microsoft Office programs.

Personal Integrity

• Maintains a high level of integrity by acting ethically and building trust through reliability and honesty.

Planning and Organizing

• Accurately scopes out length and difficulty of tasks and projects; sets objectives and goals; breaks work into the process steps; develops schedules and task/people assignments; anticipates and adjusts for problems and roadblocks. Organizes resources (people, funding, and material, support) to get things done; can orchestrate multiple activities at once to accomplish a goal and uses resources effectively and efficiently.

Problem Solving and Decision Making

• Identifies the causes of problems, identifies issues, seeks relevant information or facts and makes consistent, accurate and timely decisions based on thorough analysis.

 

REF-SS

 

We’re here to provide excellent service but a little help from you can ensure a five-star candidate experience from start to finish.

 

Before you click “apply”: Please read the job description carefully to ensure you can confidently demonstrate why this opportunity is right for you and take the time to put together a well-crafted and personalised CV to further boost your visibility. Our global Talent Acquisition team members are all assigned to specific businesses to ensure that we make the best matches between talent and opportunities. We not only consider the requisite compatibility of skills and behaviours, but also how candidates align with our Values of Respect, Integrity, Collaboration, and Excellence.

 

As part of our candidate experience promise, we also want to make ourselves available to you throughout the application process. We make every effort to review and respond to every application.

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