Specialist/Senior Specialist, Communications (Ft Worth, TX, US)

Location: DFW Headquarters Building 8 (DFW-SV08) 
Additional Locations: None
Requisition ID: 51735 

Intro

Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you’ll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you’ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board!

Why you'll love this job

• ​​This job is a member of the Flight Service Communications Team.
• ​Responsible for developing, delivering and increasing the effectiveness of communications to over 28,000+ flight attendants on behalf of Flight Service.

What you'll do

• Lead a team of special assignment flight attendants who are administrators of Flight Service's official social media platforms
• Be responsible for a broad communication suite including digital/web, email, internal systems and social media to ensure that a remote workforce, and their leadership teams, stay plugged into mission-critical information, policy and procedure updates as well as commercial updates such as onboard dining, retail, entertainment and loyalty programs
• Produce compelling and engaging content across multiple platforms, including video, podcasts and social media
•  Handle day-to-day community management, including searching user-generated content
• Partner with internal departments, community partners and third parties to develop projects, identify strategy and tactics, and manage the project from concept through implementation
• Develop and execute creative ways to be culturally relevant by engaging team members in conversation about a variety of topics related to Flight Service and flight attendant profession
• Operate cameras and other equipment to produce professional live and pre-recorded content for social and online outlets
• Support crisis communication activities, including social media response, and recommends action plans for issue management 
• Present on camera when needed
• Travels as needed for on-location shoots, etc
• Write and edit copy for a variety of internal communications channels under tight deadlines - adhering to American's editorial style and tone of voice
• Proactively strategize, create and execute communication campaigns to engage employees, developing editorial plans that will effectively use Flight Service and American's existing communications channels in new, more collaborative ways
• Work closely with company officers, senior leadership team and various business units throughout the airline to ensure Flight Service top of mind
• Present complex information in a digestible way in a normal not formal tone
• Advise and coordinate strategy for centralizing communications to numerous workgroups, fostering relationships with departmental communications leads
• Build trust as a communications advisor to inspire confidence, share expertise and provide guidance to clients
• Lead large scale special projects

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

• ​Bachelor's Degree in Journalism, Public Relations or Strategic Communications or equivalent experience/training 

Preferred Qualifications- Education & Prior Job Experience

• ​2 years related professional experience in journalism and/or strategic communications
• Mastery of AP style
• 2 years of experience in social community management and knowledge of all social media channels including Twitter, Facebook, Instagram, Snapchat, LinkedIn and YouTube

Skills, Licenses & Certification

• Skills in Photography (iPhone, DSLR, lighting, framing), photo editing, color, retouching
• Skills in Videography and the ability to capture video using an iPhone or DSLR and use basic editing app
• Knowledge of post-production procedures, techniques, and standards
• Ability to effectively mange time and schedules
• Knowledge of and comfortable hosting and presenting live streams
• Interest and passion in creative thinking and the power of social media
• Knowledge of work ethic with the ability to turn projects quickly
• Knowledge of influencer programs
• Knowledge of project management and the ability to manage multiple projects in a fast-paced environment
• Ability to effectively communicate with all levels both verbally and written; excellent interpersonal skills
• Ability to work independently and collaboratively with colleagues around the company
• Knowledge of Microsoft Office to include Teams, Word, Excel, Outlook
• Knowledge of Adobe Creative Cloud including but not limited to Adobe Premiere, Spark, Photoshop, InDesign and Lightroom
• Ability to operate, maintain, troubleshoot and perform repairs to audio and video equipment

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

• Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
• Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
• Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
• 401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
• Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more.

Feel Free to be yourself at American

From the team members we hire to the customers we serve; inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.

Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life’s journey? Feel free to be yourself at American.

Additional Locations: None
Requisition ID: 51735 

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