Al Futtaim Jobs - Digital Project Lead | IKEA | Regional Service Office | Jebel Ali | Dubai (Dubai, AE)

Job Requisition ID: 94262 

No two days are the same at Al-Futtaim, no matter what role you have. Our work is driven by the desire to make a difference and to have a meaningful impact with the goal of enriching everyday lives. Take our engaging and supportive work environment and couple it with a company culture that recognises and rewards quality performance, and what do you get? The chance to push the limits every single day.

 

As a humble family business that started on the banks of the Dubai Creek in the 1930s, Al-Futtaim has expanded to a presence in 31 countries, a portfolio of over 200 companies, and 42,000 employees. You’ll find us in industries ranging from automotive and retail, to finance and real estate, and connecting people with international names like Lexus, Ikea, and Adidas. Our team is proudly multicultural and multinational because that kind of diverse representation gives us the global mindset to grow and impact the people, markets, and trends around us.

 

Come join us to live well, work better, and be the best.

About the Role:

Lead digital projects both online and offline to make IKEA more accessible digitally across all the customer meeting points aligned with customer journey map and digital road map of IKEA.  Coordinates with team and leads execution of projects by implementing innovative and cost-effective solution leveraging latest technology. Lead digital projects efficiently by meeting deadlines and business goals in agile way aligning with IKEA values.
 

Description of the Accountability:

• Lead the high quality execution and delivery of digital projects within defined scope.
• Adhere to technology governance policies and processes. 
• Lead and coordinate in project scoping, vendor evaluation, estimating, implementing, quality checking and delivering.
• Demonstrates innovation and solutioning using combination of Customer experience mapping and technical engineering knowledge including Web/Mobile/Kiosk architecture, DevOps and Cloud.
• Be responsible for the User experience(UX) and Customer Experience (CX) of digital projects to make sure high customer satisfaction.
• Ability to derive personalization and other new components to enhance UX/CX including online content(web/mobile app / kiosk).
• Ability to apply agile analysis techniques for creating user stories and acceptance criteria.
• Ability to demonstrates strong IKEA leadership skills, by using sound judgments to make timely and effective decisions.
• Challenge the current way of working and help find better solutions with simplicity and highest quality at lowest cost in mind.

 

Motivation:

• Interest and inspired of digital development.
• Willingness and passion in transforming IKEA to be the world’s leading multichannel home furnishing retailer.
• Leading and acting the IKEA culture and values.
• Inspired by working together in fast paced and complex environments.
• Energized by achieving success and results through people.
• Customer centric mindset.

 

Leadership Capabilities:

• A good representation of the IKEA values.
• Develop the business and deliver results.
• Lead and develop people.
• Inspire and clarify.
• Create togetherness.
• Find better ways.
• Enable change.

 

Previous Experience and proven Skills:  

• Proven experience of previous role in areas of Digital optimization, UX.
• Minimum of 5 years of progressive and diverse experience in digital optimization.
• Demonstrable experience in working in an Agile or DevOps working set-up.
• Hands on experience in working with tools like Figma, Adobe XD etc.
• Strong experience in UX by delivering products / features with UX process that covers user research, ideation, wireframing, prototyping and testing.
• Experience working with and knowledge of the needs of customers or clients (internal or external).
• Strong communication skills with business and technical stakeholders.
• Strong team working and collaboration skills.
• Knowledge of IKEA Brand, culture, values and way of working.
• Prioritization and decision-making skills

 

Knowledge:  

• University degree in software, marketing and/or digital development.
• Knowledge about digital technologies and applications (e.g. search, social, mobile, Ecommerce, agile development, web design, kiosks).
• Knowledge in various agile project management tools like Jira.
• Strong knowledge in UX by delivering products / features with UX process that covers user research, ideation, wireframing, prototyping and testing. 
• Good design thinking skills which provides a solution-based approach to solving problems user centric. Understand the user challenges and redefine problems in an attempt to identify alternative strategies and solutions. 
• Good logical and analytical thinking.
• Solid knowledge of Growing IKEA Together and IKEA Way of Working.
• Understanding of all aspects of the IKEA multichannel customer experience in relation to relevant market and customer trends.
• Diverse leadership experiences in various situations.
• Experience in stakeholder and change management.
• Good written & spoken English
   

Job-Specific Skills:

• Demonstrates a combination of a customer centric digital project knowledge and an effective leader.
• Ability to apply agile analysis techniques for creating user stories and acceptance criteria.
• Ability to apply post modern UX/CX to achieve high customer satisfaction delivering business results.
• Ability to take ownership of complex and important products, and make effective decisions.
• Ability to design thinking skills which provides a solution-based approach to solving problems user centric.
• Ability to understand the user challenges and redefine problems in an attempt to identify alternative strategies and solutions.
• Delivery focused with excellent attention to detail and drive to resolve issues.
• Stimulates creative ideas and perspectives that add value.
• Ability to demonstrates strong IKEA leadership skills, by using sound judgments to make timely and effective decisions.
• Ability to understand the complexity of IKEA business and the role of technology/customer experience as an integrated part of the business.
• Lead and execute digital projects in align with IKEA Digital Roadmap and customer experience journey including short term and long term business goal.
• Coordinate online digital projects (web and mobile apps) to implement hyper personalization, new UX components and content components.
• Coordinate offline digital projects (in-store kiosks).
• Secure a strong and continuous relationship with major vendors, platform providers and Al Futtaim Retail.
• Maintain a relevant cross cooperation between IKEA Group of Companies.
• Secure to follow the IKEA concept and IKEA mandatories

 

We’re here to provide excellent service but a little help from you can ensure a five-star candidate experience from start to finish.

Before you click “apply”: Please read the job description carefully to ensure you can confidently demonstrate why this opportunity is right for you and take the time to put together a well-crafted and personalised CV to further boost your visibility. Our global Talent Acquisition team members are all assigned to specific businesses to ensure that we make the best matches between talent and opportunities. We not only consider the requisite compatibility of skills and behaviours, but also how candidates align with our Values of Respect, Integrity, Collaboration, and Excellence.

As part of our candidate experience promise, we also want to make ourselves available to you throughout the application process. We make every effort to review and respond to every application.
Additional Internal Information:

• Reports to:
• Band: G

Note:-

You must have been an Al-Futtaim employee for at least 18 months in order to be considered.
You must inform your HRBP in confidence of your application.
Please note that this vacancy may be advertised externally in the next week so apply without delay.

Apply Now