Al Futtaim Jobs - MIS Manager | Finance Shared Service Centre | Dubai (Dubai, AE)

Job Requisition ID: 110061 

No two days are the same at Al-Futtaim, no matter what role you have. Our work is driven by the desire to make a difference and to have a meaningful impact with the goal of enriching everyday lives. Take our engaging and supportive work environment and couple it with a company culture that recognises and rewards quality performance, and what do you get? The chance to push the limits every single day.

 

As a humble family business that started on the banks of the Dubai Creek in the 1930s, Al-Futtaim has expanded to a presence in 31 countries, a portfolio of over 200 companies, and 42,000 employees. You’ll find us in industries ranging from automotive and retail, to finance and real estate, and connecting people with international names like Lexus, Ikea, and Adidas. Our team is proudly multicultural and multinational because that kind of diverse representation gives us the global mindset to grow and impact the people, markets, and trends around us.

 

Come join us to live well, work better, and be the best.

 

 

 

 

About the Role

As a critical member of Finance Shared Services Center Process Improvement team, the MIS Manager will support the process improvement lead on delivering reporting and analytical support; prepare Robust, timely and accurate governance dashboard of all FSSC towers like I2P, O2C, Treasury, Tax and Record to Report for monthly reviews with senior management; review operational reports and provide analytical & presentation support to FSSC head and FSSC transformation head; ensure that the data integrity is of highest quality, timely and accurate; support FSSC tower heads in optimization of business reporting; coordinate with IT for automation of various reports & dashboards (Alteryx, tableau, SAP etc.); drive SLA performance governance and reporting for FSSC; prepare monthly customer dashboards, BRM pack, KPI reporting and drive NPS & CSAT for entire FSSC team

 

You will also be required to ensure the reports are being delivered to stakeholder on or before the timelines. He must engage himself constantly with tower heads and IT demand manager for automation of report and leverage time for analytics and process improvements. He must highlight the exceptions for timely addressal and process fix.

 

Data management, reporting and analysis

• Responsible to generate, maintain, consolidate and track various Daily/Weekly/Monthly MIS reports across various FSSC processes like I2P, O2C, Treasury, Tax and R2R 
• Analyse data and reports from various sources like SAP, BPC, BI, Alteryx, Tableau etc. and provide actionable insights and suggestions
• Ensure that reports are contextual - provide information based on target audience
• Circulate reports to FSSC internal & external customers (e.g. CFOs, Controllers, Tower heads etc.) on Daily/Weekly/Monthly basis and address observations
• Prepare dashboard and presentation for customer councils, business review meetings and support reporting requirement from tower heads
• Supervise information gathering process and consolidation of the input received from respective towers. Also Check the data received for consistency with the underlying business assumptions and prior period performances

 

Performance Reporting of all FSSC Towers (KPIs, SLAs, C- SAT, NPS)

• Prepare & review KPIs and SLA reports for each tower on monthly basis and circulate to FSSC tower heads with proper explanations and exceptions.
• Comparative analysis of the performance and trends against plan & prior year ensuring it contains all the required information to explain major variances and reflect evolving business developments
• Schedule discussion with tower heads for review of KPI/SLA performances and plan for improvements/targets
• Conduct NPS and CSAT survey on annual basis and share detailed analysis with Leadership team

 

Technical Leadership

• Closely work with IT demand manager to ensure reports are being automated and available on real time basis
• Proficient in working on RPA tools e.g. Automation Anywhere, Blue Prism and Excel VBA
• Ability to work on Big data analytics and system integration

 

People management

• Ensure adequate guidance and training of team members to meet service delivery targets
• Responsible for attrition management and timely backfills

 

 

 

 

 

We’re here to provide excellent service but a little help from you can ensure a five-star candidate experience from start to finish.

 

Before you click “apply”: Please read the job description carefully to ensure you can confidently demonstrate why this opportunity is right for you and take the time to put together a well-crafted and personalised CV to further boost your visibility. Our global Talent Acquisition team members are all assigned to specific businesses to ensure that we make the best matches between talent and opportunities. We not only consider the requisite compatibility of skills and behaviours, but also how candidates align with our Values of Respect, Integrity, Collaboration, and Excellence.

 

As part of our candidate experience promise, we also want to make ourselves available to you throughout the application process. We make every effort to review and respond to every application.

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