Manager, AA Credit Union Enterprise Infrastructure (Ft Worth, TX, US)

Location: AAFCU Headquarters (DFW-AACU) 
Additional Locations: None
Requisition ID: 57335 

Intro

Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you’ll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you’ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board!

Why you'll love this job

This job is a member of the Technology organization within American Airlines Credit Union. This role is responsible for all areas of the Credit Union’s enterprise infrastructure and the operations of its two data centers. Provides management level direction and operational supervision to the Enterprise Infrastructure team of engineers. Individual will work with the Director of Enterprise Infrastructure on data center projects and strategic enterprise infrastructure initiatives.

What you'll do

• Successfully design, deploy, and manage the maintenance of the Credit Union’s enterprise infrastructure
• Plan, coordinate, and direct the management of the organization’s data center operations
• Oversee the team responsible for all enterprise applications including, but not limited to, Netapp storage area networks, IBM midrange servers, physical and virtual servers, back-up systems, Microsoft Active Directory, monitoring and anti-virus solutions, and Citrix
• Develop the escalation process for enterprise applications to provide Tier 1 and Tier 2 resolution and documentation
• Participate in infrastructure management team discussions to create and maintain the governance processes of the Credit Union’s infrastructure architecture, data centers, telecommunications, networks, communications systems and client engineering
• Provide guidance, coaching and mentorship to the staff of engineers. Responsible for the team’s development and expertise of Credit Union products, services and applications
• Manage the relationship and partnership with multiple key IT vendors. Also assists with infrastructure planning, budgeting and purchasing
• Perform other duties as assigned
• The selected candidate will be responsible for ensuring the security and confidentiality of all account and related information which is part of their work and for ensuring that his/her work is in compliance with all applicable laws and regulations including, but not limited to, the Bank Secrecy Act

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

• Bachelor’s degree in Computer Science, Engineering, Management Information Systems or related field or ten years of equivalent progressive experience (due to the complexity and expectations of this position, significant consideration will be given for NetApp, Citrix, and/or Data Center Management certifications)
• Extensive knowledge of data processing, hardware platforms, enterprise software applications, and outsourced systems
• Must possess or be in the process of attaining industry certifications in at least one of the key technologies listed (e.g., Citrix, NetApp, Microsoft, Cisco, Security, etc.)

Preferred Qualifications- Education & Prior Job Experience

• Certification in NetApp, Citrix, and/or Data Center Management
• Experience with budgeting, purchasing and variance reporting
• Demonstrated background in managing and mentoring a team in complex environments with various skillsets
• Previous experience working with critical system service level agreements and proper archiving

All you'll need for success

Skills, Licenses & Certifications

• Skilled in Microsoft Office software (e.g., Word, Excel, Access, PowerPoint) gained through either work experience with the software or education and hands-on use of the software
• Ability to demonstrate excellent oral and written communication skills
• Ability to be a liaison and successfully partner with business users and the technical teams
• Ability to demonstrate superior people management, interpersonal and employee engagement skills, to include directing, coaching, counseling and motivating staff
• Ability to supervise multiple staff personnel
• Ability to demonstrate excellent planning and organization skills with the ability to prioritize and manage multiple assignments simultaneously with attention to detail and a focus on follow-up
• Skilled in excellent troubleshooting skills and the ability to analyze problems objectively
• Ability to exercise good judgment with the ability to make timely and sound decisions
• Ability to manage competing priorities and meet deadlines
• Ability to be on-call 24/7 and flexibility for occasional overnight travel
• Ability to lift and transport moderately heavy objects, such data center hardware (routers, switches, and servers)
• Ability to sit for prolonged periods of time while operating a computer
• Ability to maintain satisfactory performance and attendance
• Ability to pass applicable American Airlines pre-hire compliance checks
• Must have an acceptable credit history, which will be verified

What you'll get

Feel free to take advantage of all that American Airlines has to offer: 

• Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
• Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
• Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
• 401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
• Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more.

Feel Free to be yourself at American

From the team members we hire to the customers we serve; inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.

Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life’s journey? Feel free to be yourself at American.

Additional Locations: None
Requisition ID: 57335 

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