Al Futtaim Jobs - Kaizen Promoter | Toyota & Lexus | Al Futtaim Motors | Sharjah (Sharjah, AE)

Job Requisition ID: 127721 

 

Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United A”rab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group’s entrepreneurship and relentless customer focus enables the organisation to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate. 

By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day.

 

About the position:

 

• Develop process flow charts to explain current and desired process
• Conduct time and motion study and analyze it at both Macro and Micro level and develop process improvement proposal
• Implement Kaizen action to improve quality of services, generate productive time, cost reduction, Net Promoter Scores, Job explanation to customers, Sales / Aftersales Standard Operating Procedure penetration
• Organize small group activities to provide training to associates and gather their feedback
• Compilation and creation of reports to visual status of activities on weekly basis in the branch
• Retain an alignment to the company vision for Customer and Employee engagement
• Generate productive time/lead time reduction, and actively participate in all Kaizen activities at initial stage so branch members be able to find and solve problems by Kaizen
• Comply with company and distributor policy towards achievement of objectives and targets
• Assist with the orientation, training and coaching of staff and colleagues to achieve workplace efficiency and safety

 

 

About you:

 

• Bachelor’s Degree   
• 3 – 5 years (Preferably, in After Sales as Service Adviser)
• Preference – Experience of Toyota Kaizen programmes
• Ability to learn new programmes and later implement it
• Ability to maintain fair, consistent set of standards 
• Proficient in Microsoft Package
• Strong analytical skills
• Good communication skills

 

 

 

REF: BL
 

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