Analyst/Senior Analyst, Team Member Experience (Dallas, TX, US)

Location: DFW Headquarters Building 8 (DFW-SV08)   
Additional Locations: None
Requisition ID: 61856 

Intro

 

Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you’ll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you’ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board!

 

Why you'll love this job

 

The Team Member Experience team serves to make culture a competitive advantage across the journey at American. We help ensure that every team member has a voice, feels heard, valued and included. We listen to our team members and each other, connect insights to action and bridge gaps across teams through our core leadership attributes of care, collaboration, development, results and future. We inspire policy and elevate performance for a better work environment. This role collaborates closely with American’s Global Business Partners, Legal, Labor, Corporate Security, Social and workgroup leaders around the world.

 

What you'll do

 

As noted above, this list is intended to reflect the current job but there may be additional essential functions (and certainly non-essential job functions) that are not referenced. Management will modify the job or require other tasks be performed whenever it is deemed appropriate to do so, observing, of course, any legal obligations including any collective bargaining obligations

 

• Leverage data and market analysis to support projects and process improvement initiatives that connect Drug & Alcohol safety related issues and insights to action
• Serve as liaison across business units to analyze complex data, assess and share insights, drive process improvement and recommend strategic solutions
• Areas of responsibility include but are not limited to:
  • Oversee reporting, build out of dashboards, write and define processes for current team tasks in addition to supporting project plan for upcoming FAA Audit
  • Enhance Tableau data and dashboard display to create meaningful insight and identify areas of opportunity across the global network, by workgroup and leader level
  • Conduct ad-hoc data and market analysis, including industry benchmark research and foresight
  • Create ad-hoc presentations related to work environment performance, progress and opportunity

 

All you'll need for success

 

Minimum Qualifications - Education & Prior Job Experience

• Bachelor's degree in human resources, organizational behavior, legal, labor or related field
• 3 Years of relevant work experience in Human Resources
• 1 Year Experience with project management, data and market analysis, and data story-telling

 

Preferred Qualifications - Education & Prior Job Experience

• PMP certification or Agile certification
• MBA or Master's degree in organizational behavior, human resources, education or related field
• Prior experience in Tableau, SmartSheet and Sharepoint
• Knowledge of Federal Regulation CFR 49 and FMSCA

 
Skills, Licenses & Certifications

• Exceptional project management skills; ability to take the initiative anticipating and handling problems or incidents before they become major issues
• Strategic and critical thinking skills; ability to see the big picture and implore strong judgment, decisiveness, and diplomacy skill
• Energetic, forward-thinking and implementation focused
• Proven ability to maintain highly confidential information
• Excellent written and oral communication skills, including facilitation/presentation skills; ability to present ideas in business-friendly and user-friendly language
• Comfortable working in a team-based environment;
• Strong ability to build, develop, and maintain key relationships/partnerships
• Ability to manage multiple, large scale projects with competing deadlines and in a face-paced work environment
• Highly self-motivated and self-directed
• Good analytical and creative problem-solving abilities
• Ability to effectively operate in an environment of constant change and is flexible to adapt

 

What you'll get

 

Feel free to take advantage of all that American Airlines has to offer:

 

• Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
• Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
• Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
• 401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
• Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more.

 

Feel Free to be yourself at American

 

From the team members we hire to the customers we serve; inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.

 

Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life’s journey? Feel free to be yourself at American.

 

Additional Locations: None
Requisition ID: 61856 

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