Jobs in Egypt - Customer Success Manager at Eventtus

Customer Success Manager at Eventtus

Location: New Cairo

Job Requirements:

2+ years of experience in a Customer Success, Project Management or Account Manager roles
Strong communicator, able to articulate information clearly to customers. Able to understand customer’s needs.
Strong understanding of the technology market dynamics.
Skilled at synthesizing lots of information and explaining complicated concepts simply.
Strong Planning and Organizing skills
Fluent in English is a must.
Passionate about events and technology.
Bonus: Experience with startups

Job Description:

Own the relationship with customers by becoming their primary point of contact; ensuring that our customers remain satisfied with our services.
Manage the customer’s on-boarding process, by providing training on how to use our product and provide assistance to all customer’s inquiries and challenges.
Manage the project implementation cycle, from gathering customer’s requirements, setting project time-lines, and ensuring project plans are implemented effectively.
Collaborate with Product, Sales and Engineering teams in ensuring customer’s requirements are implement according to project plans.
Identify upsell opportunities and work with sales team to present our product offering to all relevant audiences.
Build and maintain great relationships with key accounts of the company.
Gather continious feedback from the customer post the event.

To Apply:
https://eventtus.workable.com/j/0DCF85A717?viewed=true

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