Jobs in Egypt - ESC Technical Expert at Orange

ESC Technical Expert at Orange

Location : Nasr City

Job Description:

– Act as the technical point of reference and mentor for the team
– Share experience and knowledge within the team
– Provide day-to-day guidance and coaching
– Guide the newcomers through their induction phase
– Technical knowledge and skills enhancement
– Create, validate and update technical documents
– Responsible for training delivery program (coaching and delivery)
– Facilitating and leading technical forms for the team
– Responsible for new customers’ and offers handover to operation
– Responsible for autonomy improvement
– Act as a SPOC for technical management and experts

Job Requirements:

Education:

– Bachelor Degree in telecommunication engineering or computer science

Relevant Experience:

• Minimum of 1 year related work experience in customer technical support or similar organizations within telecom or IT industry

Technical Knowledge/ Skills/ Training required:
– Excellent communication, interpersonal, organizational and presentation skills
– Fluent in English (French is a plus)
– Good consulting and problem solving skills
– Able to work efficiently and independently to meet deadlines
– Able to understand complex customer infrastructure and good understanding of services offered
– Ability to work under pressure and deal with multiple tasks
– Solid Technical knowledge knowledge in Security, Messaging and cloud services.

To Apply:
https://orange.jobs/jobs/offer.do?joid=81170&lang=en

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