Jobs in Egypt - Sales Support Supervisor at PepsiCo

Sales Support Supervisor at PepsiCo

Location: Nasr City

Job Description:

• Provide support to customer account specialists, enabling achievement of critical customer initiatives and KPIs including: on time delivery, fill rate, returns/deductions, and supporting major retailers.
• Review and validate customer claims and deductions.
• Reminder for key customer / distributor contract renewal (where applicable).
• Conduct monthly payment reconciliation for all credit customers – reconciliation part.
• Prepare information (payment track record) for terminating customers (due to bad payment record or other reason).
• Maintain customer master data and policies, processes, and tools.
• Receive data from field sales and verify customer information.
• Make updates to customer information as necessary.
• Create sales order in the system, check price and SKU accuracy and determine stock availability.
• Review distributor and customer dashboards (claims data and incentives)
• Manage customer service issues (create service ticket, coordinate with Zone Admins).
• Complete weekly analysis and reporting of fill rate against customer order (95% standard) to ID root causes.
• Drive and support continuous process improvement and standardization in order to increase efficiency.
• Report shared service performance on customer & distributor management order to markets/cluster and sales lead.
• Participate in regular operational review calls with Business Partners and Business Leaders.
• Work with other capability leaders within sector to deliver end-to-end order management solutions for business partner while advancing and harmonizing capability for the future.
• Serve on functional and cross-functional teams and have the skills to consult with team members as to the Sales impact and advise them on a prudent course of action.
• Discuss staff performance with management and make recommendations for staff development and succession planning.
• Manage team’s scope, workload and ad hoc requests.
• Act as a point of contact for client sales departments and multi-function business leaders.
• Identify and resolve recurring performance problems and improvement opportunities.
• Train, coach and direct both the units staff and members of cross functional teams to insure continuous improvement in processes and functions.

Job Requirements:

• Bachelor’s degree in Commerce, Business Administration, or Supply Chain
• 3-4 years of previous experience as planner, logistics specialist or customer account specialist including the usage of relevant tools and software packages.
• Minimum of 5 years of experience in Sales/Sales Trade Management
• Knowledge of cloud-based data analytics platforms.
• Demonstrate sound financial acumen and data analysis strength with strong attention to detail
• Previous experience as a people leader
• Ability to provide superior customer service
• Propensity to learn PepsiCo software systems and Microsoft Office programs
• Best-in-class time management skills, ability to multitask, set priorities and plan
• Strong leadership and people development capabilities, equipped with general interpersonal skills
• Excellent written and oral communication skills; consistently communicates using appropriate methods for situation and audience in clear, concise and professional manner.

To Apply:
https://www.pepsicojobs.com/main/jobs/183339BR?lang=en-eg&previousLocale=en-EG

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