Jobs in Egypt - Customer Service Consultant – German Speaking at Bupa

Customer Service Consultant – German Speaking at Bupa

Location: Maadi

Job Requirements:

Academic/Professional qualifications

• The jobholder should be educated to degree level or equivalent
• The jobholder should have a medical background
• The jobholder must be  fluent in written and spoken Arabic & English & German

​Ideal experience

• Experience in a position with a medical background is desirable
• Background in the global health insurance market, or relevant transferable skills and knowledge from other financial services industries such as Life Insurance, Retail, Commercial or Investment Banking and Wealth Management
• A track record of achieving and exceeding productivity and quality targets
• Highly customer focused
• Excellent interpersonal, communication and influencing skills are required with emphasis on achieving results and successful outcomes.
• Good keyboard and IT skills – Interpret written data and translate to the appropriate codes to be accurately input onto the in house computer system
• Numerate – Be able to understand numerate information presented on invoices from providers and be able to perform calculations to ensure the accuracy of the claims information
• Good problem solving and prioritisation skills, with close attention to detail
• Ability to work to targets under pressure
• Ability to work well alone, as well as part of a Team
• A knowledge of worldwide currencies and geographical locations is desirable

Job Description:

• Approving/rejecting all requests to authorize treatment before any surgery or procedure.
• Deal with members telephone enquiries, evaluate the situation and apply business criteria and detailed knowledge of Bupa Global products to make appropriate decisions.
• Respond to members correspondence either by phone or by writing following appropriate investigation, in line with Bupa Global policy and style.
• Respond to members visits by evaluating their situation and requests and accordingly provide them with the necessary advice/ action.
• Apply changes to existing memberships according to Bupa policies and processes
• Reissuing and tracking members documents
• Making manual collections from customers credit cards
• Deal with billing inquiries.
• Raising manual credit notes and invoices when needed
• Issuing membership letters for customers to confirm cover
• Issuing payment receipts for members and group payments when requested.
• Deal with providers that may have any queries related to their dealings with Bupa Global or on behalf of their clients.
• Take responsibility for ensuring that the system records reflect up to date communications with internal and external customers so that enquiries can be dealt with quickly and efficiently.
• Ensuring members contact details are up to date on the system.
• Provide support to other Bupa Global Departments to overcome cultural and language barriers.
• Coordinate with Service Partners to set medical treatment appointments for members seeking treatment internationally.
• Handling members complaints and accordingly investigate situation and coordinate with other departments in order to solve the complaint in a timely manner and retain the customers.
• Use agreed levels of authority and previous experience to make effective business decisions.
• Take ownership of the enquiries and liaise between departments to provide a seamless service to members.
• Support new team members throughout their learning curves.
• Ensure that the team objectives are met through out the year.

To Apply:
http://jobsearch.bupaglobal.com/jobs/job/Customer-Service-Consultant-German-Speaking/2190

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