Jobs in UAE - Customer Service Agent at Maersk – UAE

Customer Service Agent at Maersk – UAE

Deadline: 27-July-2019

Job Requirements:
– An energetic candidate who will grow along with the company.
– Possessing demonstrated skills such as communication skills i.e. verbal, written as well as proficiency in English.
– Ability to handle change energetic, passionate and fast to learn new things.
– Building solid rapport over the phone and maintain a strong network of customers overcoming objections making decisions.
– Ability to work under pressure and stay organized with the ability to prioritize.
– Ability to pitch ideas and think outside the box.
– Degree qualified.

Job Description:
– Deliver a positive customer experience for all customers and ensure a smooth execution of the end-to-end shipment lifecycle by working closely with the customer and internal teams.
– Receive and resolve customers queries via all communication channels.
– Complete pro-active and self initiate face to face visits with customers for client maintenance, and resolution of specific issues.
– Identify ways in which cost effective value adding service can be provided to specific clients.
– Ask customers for additional, profitable cargo, either in response to Sales opportunities or own opportunities.
– Execute new customer on boarding process to the standard required based on the specific activities outlined.
– Role is based in Dubai but will be covering Oman based clients.

To Apply:
https://jobsearch.maersk.com/jobposting/index.html?id=MA-219496

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